Desktop and System Support Technician, Junior

Exiting opportunity available - grow your career in this dynamic role where your contributions matter!

The Desktop and System Support Technician, Junior position will be responsible for maintaining the integrity of the operating system server environment and installing system software upgrades including planning and scheduling, testing and coordination.

Primarily accountable for performing workstation and server administration set up while coordinating disk space planning and management.

In addition, maintain growth statistics, space forecasts, tape libraries, software and hardware inventories.

Perform data backups and recoveries and maintain tape libraries, and software and hardware inventories.

Powering Vehicles, Motion, Work, and Lives since 1966.

• Complete assignments from the Service Desk efficiently and effectively within assigned priority to meet SLA.
• Troubleshoot and solve office desktop problems.
• Act as the “face of IT” at designated facility and route issues.
• Prepare regular and special reports and analyze within prescribed guidelines.
• Contact customers, suppliers, or organization employees outside the immediate work area to exchange information.
• Inform Corporate IT management of any issues concerning requests to perform tasks outside of this job description.
• Purchase software and hardware for designated facility according to standards and IT purchasing procedures.
• Ensure licensed software is used in facility and the information is maintained in the licensing database.
• Setup and install all network attached equipment at facility.
• Maintain software and hardware on desktops at facility including Office Automation software, Anti-Virus, PC management software as per Desktop Setup Checklist.
• Support unique systems such as local MRP/ERP, PM system, Time and Attendance System, QA equipment, door controllers, buzzers, and other software or hardware.