Desktop Analyst
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Key skills for this role
About the Role
Packers Plus Energy Services Inc seeks a Desktop Analyst to provide technical support for hardware, software, and network products in an IT desktop environment. The role involves problem diagnosis, documentation, and collaboration with a global IT team to deliver exceptional customer service.
Key Skills for This Role
Responsibilities
- Fully document problem symptoms and capture all relevant system and application information within the company call tracking system
- Independently resolve most problems/questions that arise, and consult with senior team members on unusual or difficult problems
- Recognize problem issues that affect multiple end users and work with other I/S departments to prioritize and solve quickly
- Provide after hours support as needed
- Provide technical support on client side applications, software, desktop hardware, peripherals, and printers
- Provide technical support for manufacturing related IT hardware and software
- Document site specific information and system software installation procedures
- Maintain accurate software and hardware asset information
- Manage mobile device deployment and related hardware
- Manage enrolment and administration of MDM devices, including company mobile phones and scanners
- Work with the IT Manager on assigned projects
- Upgrade or replace system software and components in conjunction with the IT Manager
Requirements
- Experience in desktop support and troubleshooting
- Knowledge of Windows operating systems
- Ability to document problems and solutions
- Strong customer service skills
Full Job Posting
Primary Role Focus
- Participate in a wide variety of analytical and technical assignments providing problem diagnosis and solutions documentation, implementation, administration, support, and maintenance of a variety of hardware, software, and network products in an information technology desktop environment.
- The Desktop Analyst is a key customer service role at Packers Plus, focused on providing exceptional customer service experience to our internal customers.
- A Packers Desktop Analyst will collaborate as a member of a global IT Team, supporting a broad range of software, hardware, and windows operating system platforms.
- This role reports to the IT Manager.
Key Tasks and Responsibilities
- Fully document problem symptoms and capture all relevant system and application information within the company call tracking system
- Independently resolve most problems/questions that arise, and consult with senior team members or other I/S development staff on unusual or difficult problems
- Recognize problem issues that affect multiple end users and work with other I/S departments to prioritize and solve quickly
- Provide after hours support as needed
- Provides technical support on client side applications, software, desktop hardware, peripherals, and printers
- Provides technical support for manufacturing related IT hardware and software
- Documents site specific information and system software installation procedures.
- Maintains accurate software and hardware asset information
- Manages mobile device deployment and related hardware
- Manages enrolment and administration of MDM devices, including company mobile phones and scanners
- Works with the IT Manager on assigned projects
- Upgrades or replaces system software and components in conjunction with the IT Manager
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