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Deskside Technician II
Stefanini North America and APAC
Hammond, KSA
Full Time
Entry
Remote
4 weeks ago
MS OfficeActive DirectoryWindows NetworkingVMwareCitrixTroubleshooting
Free
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MS OfficeActive DirectoryWindows Networking
About the Role
Stefanini Group seeks a Deskside Technician II for a globally recognized company. The role provides on-site and remote user support, maintains local IT infrastructure, and requires technical education in IT and proven experience as an IT technician.
Key Skills for This Role
MS OfficeActive DirectoryWindows NetworkingVMwareCitrixTroubleshooting
Responsibilities
- Provide on site and remote user support (1st and partially 2nd level).
- Plan, install, and configure local IT infrastructure.
- Operate and maintain local IT infrastructure.
- Coordinate local IT activities with central IT functions.
- Install, configure, and maintain devices operating on the local network including PCs, printers, etc.
- Support and troubleshoot equipment and peripherals (HDD, mice, keyboards, printers, etc.).
- Install, configure and diagnose office applications (MS Office, Adobe, Autodesk, IE, RDS, etc.).
- Troubleshoot to diagnose and resolve problems (repair or replace parts, debugging etc.).
- Support Windows networks (AD, Users, profiles, file permissions).
- Manage local IT inventory (e.g. hardware inventory, software licenses).
Requirements
- Technical education in Information Technology.
- Proven experience as IT Technician or relevant position.
- Computer literacy: Advance skills in MS Word, Excel, PowerPoint, database creation/Management, ERP systems.
- Excellent oral and written communication.
- Highly organized, self motivated individual who can work independently and as a team member.
- Ability to lift 20 pounds on occasion.
- Ability to safely climb ladders.
- Ability to wear personal protective gear correctly.
Full Job Posting
Job Purpose and Summary
- The IT Site Administrator is responsible for supporting local users and operating/maintaining the local IT infrastructure.
- Main tasks: local user support (1st and partially 2nd level), planning/installation/configuration of local IT infrastructure, operate/maintain local IT infrastructure, coordinate local IT activities with central IT functions.
Essential Experience
- Providing on site and remote user support.
- Installing, configuring, and maintaining devices operating on the local network including PCs, printers, etc.
- Supporting and troubleshooting equipment and peripherals (HDD, mice, keyboards, printers, etc.).
- Installing, configuring and diagnosing office applications (MS Office, Adobe, Autodesk, IE, RDS, etc.) according to specifications.
- Troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.).
- Supporting windows networks (AD, Users, profiles, file permissions).
- Basic knowledge of network (Cabling, connectivity, networking, etc.).
- Basic knowledge of virtualization methods (VMWare).
- Basic knowledge in Client/Server environments (Citrix terminal server).
- Working on documentation and capacity management.
- Proven experience as IT Technician or relevant position.
- Manage local IT inventory (e.g. hardware inventory, software licenses).
Working Environment
- Primary location is supporting our plants. Required to travel to remote sites quarterly for in person support; otherwise support is remote.
- Also provide remote support to employees who work from home such as salesme.
Minimum Requirements
- Technical education in Information Technology.
- Computer literacy: Advance skills in MS Word, Excel, PowerPoint, database creation/Management, ERP systems.
- Excellent oral and written communication.
- Highly organized, self motivated individual who can work independently and as a team member.
- Strategic thinking and action.
- Out of the box thinking.
- Process oriented mentality.
- Be able to concentrate for extended periods of time.
- Ability to lift 20 pounds on occasion.
- Ability to respond quickly to sounds.
- Ability to see and respond to dangerous situations.
- Ability to safely climb ladders.
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