Designated Technical Support Engineer

Technically curious: you have a never-ending desire to add technical knowledge and skills to your personal toolkit and share those learnings with your peers

Fearless: you have an intense need to tackle the toughest customer issues and technically complex issues with the goal of driving customer satisfaction

Strong communicator: you are a professional presenter with superior interaction skills with both customers and internal teams

Detail-oriented: you are highly organized and methodical, ensuring all issues are managed to completion

Data-driven: you utilize metrics and objective measurements to assess success and improvement opportunities for yourself and for the customer experience

Knowledge of SQL/database, Basic Kubernetes, Intermediate/Advanced Linux

Experience in using Github, Jira & Confluence

Basic knowledge of LLM’s and how GPT works

Compensation & Benefits:

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.