Design Splst II - Health & Welfare Benefits Implementations

Education & Experience : Bachelor’s degree in IT, Business, or a related field, OR equivalent practical industry work experience.

Industry Knowledge : Experience in Health & Wellness Benefits administration or payroll systems is strongly preferred.

Analytical Mindset : Natural curiosity with a strong ability to investigate system data, spot discrepancies, and troubleshoot issues independently.

Client-First Communication : Strong written and interpersonal skills to deliver clear, professional, and actionable solutions to client administrators.

SaaS/Ticketing Familiarity : Experience or comfort working within B2B SaaS environments, case management systems, or tools like Azure DevOps (ADO).

Self-Motivated Execution : Proactive self-starter who leverages available documentation and resources to solve problems before seeking escalation.

Rigorous Attention to Detail : Exceptional precision when reviewing data inputs, system business rules, and complex life event validations.

Collaborative Spirit : Ability to act as an effective service bridge between non-technical client teams and internal technical specialists (EDI, Configuration).

Adaptable Time Management : Strong organizational skills to manage competing priorities, track multiple issues, and meet service commitments.

Comprehensive total rewards package highlighting competitive salary and paid time off, with a flexible benefits plan to meet the needs of you and your family

Generous company matched pension

Flexible ways of working with the option to work remotely, in-office, or in a hybrid environment

Opportunity to give back to communities in which we work, live and serve

Career growth and learning & development opportunities to develop your skills

And much more …

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location.

Job Posting Vacancy Type: This is for a current vacancy

Expected annual base salary range for this role is: $68,000 - $75,000 CAD

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.