Design Researcher

Own research from end to end. Scoping, planning, recruiting participants, running sessions, synthesizing, and presenting findings.

Translate complex findings into clear narratives and actionable recommendations that product teams can use to make decisions.

Get close to users through site visits, interviews, and hands-on observation with maintenance technicians, facility managers, and operations teams. Understand how they work, not just how they use the product.

Champion customer empathy across the organization. Make sure Product, Design, Engineering, and leadership deeply understand who we're building for through storytelling, shared insight repositories, and regular research read-outs.

Leverage AI tools to accelerate research workflows, from data tagging to pattern synthesis, while maintaining rigor and critical thinking.

Independently scope, prioritize, and manage research projects aligned with team goals.

Help shape how research works at MaintainX. Establish the tools, templates, and rhythms that make user insights a consistent part of how we build the product.

3-5 years of experience in UX research.

Strong foundation in research methodologies across both qualitative and quantitative methods. You know when to use which method and can explain why.

Demonstrated ability to translate ambiguous problems into well-scoped research plans and turn findings into recommendations that actually influence product decisions.

Experience synthesizing research into compelling presentations that influence product direction across PMs, designers, engineers, and leadership.

Comfortable working independently in cross-functional teams in fast-paced environments.

Demonstrated ability of adopting AI tooling to accelerate your research workflow.

Experience with analytics tools (Amplitude, etc.) to complement primary research with behavioral data.