Deputy Manager

Who is ATCO

Description

Responsibilities

• Manages and directs a multi-disciplined support team supporting the needs of the customer at the camp.
• Coordinates and ensures the smooth and effective service delivery of functional groups such as food services, accommodations, information management systems, security, transport, facilities management, and various amenity services.
• Provides day-to-day liaison with customer site-management staff to ensure responsive, timely, and effective support to the operations and activities at the camp.
• Maintains situational awareness of all tasks, staff, and resources.
• Manages the preparation and submission of all internal and external reports and returns in time.
• Ensures effective orientation, training, coaching and rotation scheduling.
• Monitors the implementation of all functional services to ensure consistent, effective, and quality service.
• Conducts monthly quality audit inspection
• Assists in the evaluation and development of policies, procedures and processes to enhance the delivery of services at the camp
• Participates in the development of pricing and promotional strategies
• Manages budgets and monitors revenues and expenses
• Resolves customer complaints
• Actively involved in ensuring they are following safe and sound procedures and are adhering to government regulations as well as ATCO Frontec Health and Safety, policies and procedures
• Ensure that the supervisors implement all QA Functions in each department throughout the camp and take an active participation in the ISO Quality Management Systems, following through with the Policies and compliances of ATCO Frontec as directed by senior leadership

QUALIFICATIONS/SKILLS

• A Degree or College Diploma in Hotel/Accommodation Management or other related disciplines is desired
• A minimum of 5-10 years' experience of management within the hospitality/accommodation/camp industry. Experience working in remote camp services is a significant asset
• A valid driver’s license in good standing.
• A visionary leader with proven management, communication and analytical skills
• Strong problem-solving skills combined with a creative spirit; and a highly inquisitive approach
• Industry related managerial experience and entrepreneurial skills and experience in the areas of hiring and mentoring professional staff, developing and overseeing marketing, managing resources to meet business goals and communicating these goals to all levels
• Proven leadership, business acumen, analytical capabilities and negotiation skills
• A self-starter with above average experience/knowledge in team building, and relationship building in a cross-cultural environment