Deployment Technician 2

Independently installs or relocates computer equipment, such as PCs, thin client terminals, printers, and other associated hardware at user locations ensuring access to electricity, network in accordance with departmental procedures, technical, operating and assembling manuals.

Provides first level problem analysis.

Masters base knowledge of assigned applications, hardware and network to support clinical and business environments.

Resolves or escalates service requests when necessary.

Independently performs technical downloads and PC configurations.

Assists customers to identify and specify requested hardware and software.

Coordinates activities, times, schedules, with supervisor and end-users in regard to the installation, operation, evaluation of user locations for equipment ensuring needs are addressed appropriately and timely with standards and procedures

Uses Helpdesk Call Tracking application to log all activities and update requests accurately and well detailed.

Collects data from customers to aid completion of request.

Work on Special Projects as assigned

Maintain a clean and professional work environment

High School Diploma or equivalent GED is required.

An Associates degree or certification in Computer Science, Maintenance, Telecommunications, Certified Network Engineer or a related field is preferred.

Two - Three years of experience with desktop equipment, performing installations, configurations, trouble shooting, and evaluations.

in deploying and installing PCs, thin client terminals, and printers (network and local).