Department Manager

As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By bringing everyone together, you’ll be able to create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed. Ensuring an excellent operational & visual experience for your store, customers & colleagues. You’ll be aware of your store’s strengths, opportunities, and competitors. Analyze and follow up on sales, and create plans to optimize results and profits. A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities* Customer Sales & Profit

You are responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines

Representing yourself and the H&M brand positively during customer interactions

Be aware of and take responsibility of your department's strengths and identifying commercial opportunities and acting on them

Establish & analyze sales and budget goals, creating plans to optimize results

Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers

Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives

Manage your department in a cost-efficient way

Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges

Ensure all admin routines for both people and operations are handled in a correct way

Fashion & Trend Awareness

Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etc

Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions

Team & Development

Responsible for recruitment, onboarding, performance management, upskilling & developing your team in-store

Complete performance evaluations and succession planning to support business & team needs

Retain and share your knowledge and skills with your team

Collaboration, planning & teamwork with in-store Visual Merchandiser team

Give & receive feedback with your colleagues to learn, develop & support each other

Responsible for the teams planning & scheduling

Regular communication to store colleagues to inform, motivate and inspire – daily, weekly meetings, etc

Ensure all procedures, routines, and legal requirements in all areas of the store are followed

Participate in relevant available Onboarding & introduction processes, trainings and courses relevant for your role & future development

Retail Operations/ Visual & Commercial Execution

Secure a clean and tidy sales floor and back of house including stockroom areas

Ensure high fashion quality, visual and commercial product presentation, with good garment care

Secure good stock levels and provide input on allocation to Area team

Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided

Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)

Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout store

Updating & upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness etc)

Responsible for opening & closing of store daily

To be a successful and effective Department Manager, you’ll be a strong leader who enjoys taking responsibility for others.

You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics.

You are achievement-oriented, motivated by performance and competition to be truly customer centric.

Why You’ll Love Working at H&M

We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability

We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years

You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues

We are an inclusive company where you’re encouraged to be yourself at work

You will have access to a large global talent community, where career growth and aspirations have no limits

We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community

You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS

Compensation: expected base salary range is $45500-$52325 annually** EEOC Code: SLS Pay Status: Non-Exempt, Annually

*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion. **H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas . Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you’re encouraged to be yourself & more. You’ll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true. Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.

To manage the high volume of applications for roles with leadership responsibilities, we use an online assessment method. You will need to complete it as part of the application and screening process. Your responses will be scored by an assessment tool that applies to predefined criteria set by H&M Group.

After completing the assessment, you’ll have the opportunity to share feedback and ask questions. If you experience any difficulties or prefer an alternative assessment method, please contact recruitment_support@hm.com. Choosing an alternative will not impact your application. For more information on how we process your personal data, please see our Privacy Notice.