Dental Service Engineer
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Key skills for this role
About the Role
Carestream Dental seeks a Remote Support and Dental Service Engineer to provide technical support for hardware and software, including remote diagnostics and field service. The role involves supporting dealer networks, internal teams, and end users with technical issues and training, with a focus on DICOM environments.
Key Skills for This Role
Responsibilities
- Provide technical/administrative assistance for 1st and 2nd level support related to Carestream Dental hardware or software
- Respond to queries, follow escalation processes, provide licenses and spare parts to customers
- Run diagnostic programs, isolate problems, determine and implement solutions
- Support dealer network, internal team, and end users with technical issues and provide training
- Deliver outstanding customer service whether remotely or in the field
Requirements
- Experience in technical support for dental hardware and software
- Knowledge of DICOM environments
- Ability to provide remote and field service support
- Excellent customer service skills
Full Job Posting
Role Overview
- The Remote Support and Dental Service Engineer will provide technical/administrative assistance for 1st and 2nd level support related to Carestream Dental hardware or software.
- The role is 50% remote support and 50% field service.
Key Responsibilities
- Respond to queries, follow escalation processes, provide licenses and spare parts to customers.
- Run diagnostic programs, isolate problems, determine and implement solutions.
- Support the dealer network, internal team, and end users with technical issues.
- Provide necessary technical and application training to Carestream Dental staff, dealer technicians, and customers with a specialism in DICOM environments.
- Deliver outstanding customer service whether remotely or in the field.
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