Dental Practice Operations Manager

The Practice Operations Manager is responsible for overseeing the day-to-day business and operational functions of the dental office.

This includes supporting front office systems, schedule management, patient flow, treatment planning, case presentation, third-party financing, collections, team performance, and overall practice growth.

This role requires someone who is comfortable leading people, managing priorities, reviewing numbers, holding the team accountable, and creating a strong patient experience from the first phone call through treatment completion.

The ideal candidate is proactive, professional, detail-oriented, and experienced in helping patients understand treatment recommendations, financial options, and third-party financing solutions.

• Daily Operations: Oversee daily office operations and ensure the practice runs efficiently. Partner with regional and operational leadership on practice goals, performance, and improvement plans.
• Team Leadership: Lead, coach, and support team members to create a positive and accountable office culture. Support training, onboarding, and continued development of team members.
• Patient Flow & Scheduling: Support the doctor and clinical team with patient flow, scheduling, treatment coordination, and case presentation. Help build and maintain a productive schedule that supports patient needs and practice goals.
• Financial & Case Management: Support treatment planning conversations, present financial arrangements, and manage third-party financing options to help patients understand available payment solutions.
• Performance Tracking: Monitor key performance indicators, including production, collections, case acceptance, new patients, hygiene reappointment, schedule utilization, and patient visits.
• System Optimization: Review unscheduled treatment and support follow-up systems to improve treatment acceptance. Identify operational issues and help create solutions that improve workflow.
• Administration: Help manage office communication, team meetings, daily huddles, and follow-up items. Support vendor, supply, lab, and office expense management when needed.
• Compliance: Maintain confidentiality, professionalism, and compliance with company standards.

• Dental Leadership: Prior experience as a Dental Office Manager, Practice Manager, Treatment Coordinator, or Practice Operations Manager is required.
• Treatment Planning: Proven experience managing treatment planning systems and supporting case acceptance.
• Financial Expertise: Direct experience with third-party financing solutions and presenting financial arrangements to patients is strictly required.
• Operational Knowledge: Strong understanding of dental office workflow, scheduling, collections, and patient communication.
• Key Skills: Exceptional leadership capability, clear communication, quick problem-solving skills, and a numbers-driven mindset balanced with high-quality patient care.