Dental Client Relations Associate

Zahntechnique is a dedicated team of dental artists who are passionate about crafting smiles – one patient at a time.

We are looking for an energetic, reliable, and solutions-oriented individual to join our all-star team.

This role is accountable for optimizing client (dentist) satisfaction by ensuring accurate scheduling and on-time delivery of dental laboratory products and services.

The critical tasks and responsibilities of this position include as follows:

• Ensure all pertinent information is received from the practice and adequate return dates are provided.
• Support Management in the tracking of cases to ensure on-time delivery.
• Facilitate communication between the dental practice and dental technicians.
• Be familiar with the services offered by the company and able to discuss at a high-level with clients.
• Review and understand all prescriptions for cases.
• Enter case information into the laboratory management system accurately and free of typographical errors.
• Foresee issues with cases as they arrive and act accordingly to avoid issues in production or delays to the client.
• Answer phone calls and discuss confidential information with clients.
• Order materials from vendors, as needed.
• Ensure allocated work is completed by the deadline and escalate any delays to management in a timely manner to ensure the case maintain on-time arrival to the client.
• Review all cases entering and leaving the department to ensure they are properly ready for the technicians to perform work.
• Attend ongoing meetings with management to develop and implement systems to improve the company’s performance.
• Review reports to understand how the company is performing to expectations and provide action plans for improvements if the company falls short of goals.

or experience include: