Delivery Value Manager at Nationwide — Northampton, GBR | Base Career

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At Nationwide, our customers are at the heart of everything we do.

However, sometimes issues and incidents occur that mean things do not go as expected for our customers.

When this happens, the Customer Resolutions Team make sure our customers receive fair, timely and consistent outcomes.

Leveraging a specialised cross-function capability, the Remediation Centre of Excellence (Rem CoE) respond to organisational-wide issues and incidents to plan, execute and manage robust programmatic frameworks to deliver tailored rectifications to any impacted customers to ensure the correct outcome.

We currently have an opportunity for an experienced Delivery Value Manager to join the Nationwide Rem CoE PMO team.

The successful candidate will play a pivotal role in the delivery of programmes, working closely with multiple teams and stakeholders.

In this position, you will be evaluating programme progress, challenge and contribute to decision making and providing valuable insights to ensure projects are delivered on time and within scope, whilst maintaining compliance and alignment with Rem CoE objectives and remediation framework.

This is a 12 month secondment opportunity.

At Nationwide we offer hybrid working wherever possible.

More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working.

We value our time in the office to solve problems, to learn, and to feel connected.

For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at either our Swindon or Northampton office.

If your application is successful, your hiring manager will provide further details on how this works.

You can also find out more about our approach to hybrid working here.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Responsibilities

What you’ll be doing

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

25 days holiday, pro rata
Access to private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us.

We challenge the financial sector status quo.

We don’t see customers as the engine of our own profit.

We share our profits with them and put their needs first.

Always there when they need us.

Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so.

Valued.

Recognised.

Inspired to be your best.

As a community, we want our working lives to count.

As a team, we celebrate what we achieve.

As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven.

Uncompromisingly customer.

Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button.

You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

The hiring manager for this role is Jen Ball, and the main recruitment contact is Jemma Ives.

Delivery Value Manager

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