Delivery Operations Manager

Improve and propose clear prioritisation principles for situations where demand exceeds available capacity

Partner with Talent to translate expected demand into recruitment priorities by role, skills, and timing

Improve and automate workflows from onboarding through project allocation, rotation, and transition

Our delivery teams drive innovation to turn AI models into practical solutions - read our blog to learn more about how you’ll contribute to this exciting journey! https://www.physicsx.ai/newsroom/how-delivery-makes-physical-ai-work-in-the-real-world

You've got 2-3+ years in a demanding, multi-functional environment - likely strategic operations, resource management, staffing, workforce planning, or something closely adjacent. You're equally comfortable in a CRM or staffing/ERP system, a spreadsheet, or a BI tool, and you know how to work across teams with competing priorities without losing the thread.

You communicate clearly in both directions - up to leadership, across to stakeholders - laying out decisions, options and constraints so nobody's guessing. You've probably worked in an enterprise-platform business that blends product and services, or in fast-paced consulting or professional services. And you've got real evidence of tightening up a process and using data to change how a decision got made, not just talking about it.

What matters more than years on paper is whether you're ready for the seniority this role demands - whether that's someone a few years in and moving fast, or someone more experienced stepping into full ownership.

What we're looking for:

People-first, data-fluent - roughly a 60/40 split. You genuinely enjoy the conversations, gathering signal and building context, and you're just as sharp with the numbers and charts behind them.

Strong negotiator and diplomat. You influence without formal authority and get stakeholders with competing priorities to align.

Precise and meticulous. You keep systems accurate and current, and you're proactive about being exact in how you communicate.

Confident with data - not necessarily a programmer, but sharp with spreadsheets, analysis and reporting.

Able to turn incomplete or conflicting information into clear choices, trade-offs and recommendations, and follow them through to action.

Genuinely curious about what makes PhysicsX's engineering customers different - role to role, industry to industry, project to project.

Comfortable navigating an organisation with multiple reporting lines and competing agendas - Tech Leads, Account Leads, Commercial, People, Talent, Finance.

Hands-on, and energised rather than drained by ambiguity and a fast-changing environment.

Build what actually matters

Help shape an AI-native engineering company at a formative stage, tackling problems that genuinely matter for industry and society. This is work with real-world impact - and something you can be proud to stand behind.

Learn alongside exceptional people

Work with a high-caliber, collaborative team of engineers, scientists, and operators who care deeply about doing great work, and about helping each other get better. We come from diverse backgrounds, but we share a commitment to operating at the highest level and addressing some of the most complex challenges out there. If you’re ambitious, thoughtful, and driven by impact, you’ll feel at home.

Influence over hierarchy

We operate with a flat structure: good ideas win - wherever they come from. Questioning assumptions and challenging the status quo isn’t just welcomed, it’s expected.

Sustainable pace, long-term ambition

Building meaningful technology is a marathon, not a sprint. We believe in balancing focused, ambitious work with a life beyond it. Our hybrid model blends time together in our Shoreditch office with work-from-home days, giving you the flexibility to work sustainably while staying connected in person.

And it doesn’t stop there ...

🚀 Equity options - share meaningfully in the company you’re helping to build.

🏦 10% employer pension contribution - because investing in future matters.

🍽️ Free office lunches - to keep you energised and focused.

👶 Enhanced parental leave - 3 months full pay paternity and 6 months full pay maternity leave, to provide extra flexibility during the moments that matter most.

🍼 YellowNest nursery scheme - to help working parents manage childcare costs.

☀️ 25 days of Annual Leave (+ Public Holidays) - because taking time to rest matters.

🏥 Private medical insurance - 100% employee cover, giving you complete peace of mind.

💪 Wellhub Subscription - gain access to thousands of gyms, classes and wellness apps, supporting both physical and mental wellbeing.

👀 Eye tests - because good work depends on good health.

📈 Personal development - dedicated support for learning, development, and leveling up over time.

💛 Employee Assistance Programme (EAP) - confidential wellbeing support, available whenever you need it.

🚲 Bike2Work scheme and 🚆 Season ticket loan - to make getting to work easier and greener.

🚗 Octopus EV salary sacrifice - for a simpler, more sustainable way to drive electric.

🔎 Watch this space, we’re continuing to build this as we grow...