Delivery Operations Analyst

Unusual visibility for the level. The weekly delivery and operations report you produce is read by delivery leads, project management, customer success and leadership, including CEO & COO. Very few analyst roles put your work in front of that audience every week.

You see the whole pipeline. Not one account or one region — every pentest engagement moving through scoping, validation and scheduling across SMB, Mid Enterprise, US Strategic and ROW Strategic. That breadth is the fastest operations education available, and it is hard to get in a larger, more siloed company.

You will build, not just maintain. The reporting cadence, the escalation rules and the tracking model are still being shaped. If you spot a manual step worth automating or a report worth rebuilding, you will be asked to do it rather than told to leave it alone.

A growing industry. Penetration testing and offensive security services are expanding, and operations experience in this space transfers well. The domain knowledge you build here holds its value.

Hygiene and accuracy of the pentest scheduling board — stage progression, ownership, dates and dependency flags

Tracking every scope validation card from request through to scheduling, keeping aging visible by tower

The weekly Delivery & Ops report — deck and email — to a fixed cadence and a fixed metric set

Week-on-week trend data, so movement is visible rather than re-reported

Daily follow-up with technical SMEs, project managers and customer success managers on anything pending

Escalation of cards with no activity for more than three business days

Capacity and utilization tracking by segment, and flagging where intake is outpacing throughput

Support for access governance reviews and the associated sign-off tracking

The integrity of the numbers the function publishes