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Delivery Manager UAE
Alamar
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered 6 days ago
Delivery operations managementCost per Order optimizationThird-party logistics managementFleet managementRouting optimizationData analysis
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Delivery operations managementCost per Order optimizationThird-party logistics management
Role Overview
Lead and optimize Domino’s UAE delivery operations.
Improve customer experience, operational efficiency, delivery profitability, fleet performance, and third-party logistics performance while supporting business growth.
Key Skills for This Role
Delivery operations managementCost per Order optimizationThird-party logistics managementFleet managementRouting optimizationData analysis
Full Job Posting
Role Overview
Lead and optimize Domino’s UAE delivery operations.
Improve customer experience, operational efficiency, delivery profitability, fleet performance, and third-party logistics performance while supporting business growth.
Key Responsibilities
- Manage the delivery operational budget and optimize Cost per Order across the company fleet and third-party logistics partners.
- Develop delivery standards, SOPs, governance, and performance monitoring processes.
- Prepare business reviews, performance reports, and executive presentations.
- Lead strategic initiatives including on-demand delivery, routing optimization, technology improvements, and new delivery models.
- Collaborate with Operations, Supply Chain, Marketing, Finance, Customer Experience, and IT.
- Analyze operational gaps and implement corrective actions to improve delivery performance.
- Manage and govern third-party logistics partners and ensure SLA compliance.
- Own KPIs including average delivery time, Cost per Order, on-time delivery, customer satisfaction, and order success rate.
- Manage delivery fleet and assets, including bikes, maintenance, insurance, tracking, utilization, and readiness.
- Ensure delivery safety and regulatory compliance, including applicable RTA and MoHRE requirements.
Requirements
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