Delivery Lead - Technology
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Key skills for this role
Role Overview
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth.
We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success.
This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences.
These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development.
Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.
Join us!
Key Skills for This Role
Full Job Posting
Responsibilities:
- Leads and coordinates routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, and tollgates, etc.)
- Manages coordination of delivery and dependencies across multiple teams
- Facilitates communication and collaboration across organizations to support the deliverable completion and timeline
- Provides status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks, issues, and schedule
- Works with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements
- Supports resource planning for delivery and execution
- Ensures adherence with Enterprise Change Management standards
- Release Event Orchestration and Tracking
- Ensures adherence with the Enterprise Change Management and Data Management standards
- Develop, finetune, and maintain release and change dashboards
- Review daily planned and requested changes across the organization
- Facilitate release readiness reviews and verify completion of testing, approvals, implementation plans, communication plans, and rollback procedures.
- Develop, enhance, and maintain release, deployment, and change management dashboards to provide actionable operational insights and support executive reporting.
- Required Qualifications:
- 3+ Years of experience working as Delivery Lead in a Change and Release Support role
- Evaluate release readiness, operational risk, system dependencies, rollback strategies, and implementation impacts before execution.
- Escalate release conflicts, critical risks, and production stability concerns to leadership.
- Background in Release and Change Management role with hands on experience with Remedy or ServiceNow.
- Background in Work Management role with Jira or Azure DevOps experience
- Background in Documentation role with Confluence or SharePoint
- Background in Reporting role supporting Tableau or Starburst or MS Excel
- Strong Operational Focus
- Release Event Orchestration
- Change governance oversight
- Release readiness reviews
- Dependency management
- Deployment coordination
- Executive communications
- Dashboard and reporting ownership
- Risk management
- Desired Qualifications:
- Bank of America experience – 2 to 3 years
- Change and Release management experience - 2 to 3 years
- Background in Delivery & Deployment supporting CI/CD Toolchains - GitHub(Actions/Harness) or Ansible Tower or Cutover
Skills:
- Collaboration
- Project Management
- Result Orientation
- Solution Delivery Process
- Stakeholder Management
- Analytical Thinking
- Business Acumen
- Financial Management
- Influence
- Risk Management
- Agile Practices
- Architecture
- Data Management
- Solution Design
- Technical Strategy Development
- Shift:
- Hours Per Week:
- Pay Transparency details
About Bank of America
Bank of America is a multinational financial services company and one of the largest banks in the United States. It provides banking, investing, asset management, and other financial products and services to individuals, businesses, and institutions worldwide.
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