Delivery Director, Professional Services

• Build and manage the operational model for post-implementation services.
• Define KPis and metrics to measure adoption, value realization, and team performance.
• Develop scalable processes for onboarding customers into Customer Success programs.
• Manage forecasting, budgeting, and revenue targets for services engagements.
• Implement tools and reporting to track customer health and service performance.

• Create structured adoption programs and success plans tailored to customer maturity.
• Ensure customers fully leverage product capabilities through workshops, optimization sessions, and training.
• Identify expansion opportunities based on usage patterns and customer goals.

• Partner with Sales for renewals and expansion opportunities.
• Work with Product to relay customer feedback and influence roadmap priorities. Collaborate with Support to proactively address risk accounts.
• Align with Implementation teams for smooth transition from project to steady -state.

• Background in PLM, ERP, Supply Chain, Retail, or complex enterprise platforms implemenations
• Strong technical background
• Experience managing P&L or services revenue targets Strong understanding of enterprise software implementation and post-go-live lifecycle Proven experience building operational processes and scalable service models Experience building playbooks and standardized service offerings.
• Excellent executive-level communication and stakeholder management skills
• Familiarity with customer health scoring tools
• Ability to balance customer advocacy and operational excellence

The US base salary range for this full-time position is $150,000 - $200,000 + benefits.

Our salary ranges are determined by role, level, and location.

The range for each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations.

Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Candidates who exceed the specified experience and relevant education or training may be considered for compensation above the stated range.

Please note that the compensation details listed reflect base salary, and certain positions may be offered additional variable incentives.

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.