smartrecruiters
Delivery Director
Miratech
Remote, USA
Full-time
Senior · 15+ years experience
Remote
Discovered 3 weeks ago
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanFull Job Posting
Responsibilities
- Lead successful delivery of MiraCloud implementation programs, ensuring customer expectations for scope, quality, timelines, and business outcomes are met.
- Own customer success throughout implementations and build trusted relationships with enterprise stakeholders.
- Establish, scale, and continuously improve MiraCloud’s project management practice, delivery governance, and implementation standards.
- Lead, coach, and develop Project Managers while fostering a culture of accountability, operational excellence, and continuous improvement.
- Ensure delivery performance, resource utilization, and profitability align with contractual, commitments and business objectives.
- Represent MiraCloud in executive-level customer discussions, implementation reviews, and delivery escalations.
- Perform other duties as may reasonably be required in alignment with the purpose of the role.
- 15+ years of experience in IT Delivery, Professional Services, Customer Success, Program Management, Implementations, or related leadership functions.
- Experience leading Project Managers, Delivery Managers, PMO teams, or implementation organizations.
- Proven success managing enterprise-scale customer implementation, transformation, or managed services programs.
- Experience building, scaling, or improving delivery organizations, governance models, PMO practices, and operational processes.
- Experience in CX, Contact Center, CCaaS, SaaS, Professional Services, or Managed Services environments.
- Strong executive-level stakeholder management, customer relationship management, and communication skills.
- Existing authorization to work in the United States; visa sponsorship is not available for this role
We offer
Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Miratech
Senior Automation Testing Engineer (Python)
, IND
SeniorFull-time
Our client, a leading cloud contact center platform, is renowned for its advanced call routing, analytics, and automation tools, which significantly enhance customer service and operational efficiency while supporting se
Discovered TodayView →
Quality Assurance & UAT Engineer – Dialer
Gurugram, IND
SeniorFull-time
We are looking for a Quality Assurance & UAT Engineer with strong experience in manual testing, UAT, dialer/outbound contact center testing, and end-to-end integration testing. The ideal candidate will validate business
Discovered TodayView →
Senior Automation Testing Engineer (Python)
, IND
SeniorFull-time
Our client, a leading cloud contact center platform, is renowned for its advanced call routing, analytics, and automation tools, which significantly enhance customer service and operational efficiency while supporting se
Discovered TodayView →
Senior Automation Testing Engineer (Python)
, IND
SeniorFull-time
Our client, a leading cloud contact center platform, is renowned for its advanced call routing, analytics, and automation tools, which significantly enhance customer service and operational efficiency while supporting se
Discovered TodayView →
Senior Automation Testing Engineer (Python)
, IND
SeniorFull-time
Our client, a leading cloud contact center platform, is renowned for its advanced call routing, analytics, and automation tools, which significantly enhance customer service and operational efficiency while supporting se
Discovered TodayView →
Senior Endpoint Engineer (Intune Migration & Automation for iOS)
, IND
SeniorFull-time
We are seeking a Senior Endpoint Engineer with deep expertise in Microsoft Intune, Microsoft Graph API, and endpoint automation to drive the migration of enterprise iOS and iPadOS device management from Ivanti EPMM/Mobil
Discovered TodayView →
Senior Automation Testing Engineer (Python)
, IND
SeniorFull-time
Our client, a leading cloud contact center platform, is renowned for its advanced call routing, analytics, and automation tools, which significantly enhance customer service and operational efficiency while supporting se
Discovered TodayView →
Genesys Cloud CX Training Specialist (part-time)
, CAN
SeniorContract
We are looking for a Genesys Cloud CX Training Specialist to support a large-scale enterprise migration and transformation program. The role will focus on delivering hands-on, scenario-based training to end users across
Discovered TodayView →
Senior Automation Testing Engineer (Python)
, IND
Discovered TodayFull-time
Quality Assurance & UAT Engineer – Dialer
Gurugram, IND
Discovered TodayFull-time
Senior Automation Testing Engineer (Python)
, IND
Discovered TodayFull-time
Senior Automation Testing Engineer (Python)
, IND
Discovered TodayFull-time
Senior Automation Testing Engineer (Python)
, IND
Discovered TodayFull-time
Senior Endpoint Engineer (Intune Migration & Automation for iOS)
, IND
Discovered TodayFull-time
Senior Automation Testing Engineer (Python)
, IND
Discovered TodayFull-time
Genesys Cloud CX Training Specialist (part-time)
, CAN
Discovered TodayContract