Debt Collection Officer
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Key skills for this role
About the Role
Cashback Loans & Overdues Rescheduling Services seeks a Debt Collection Officer to recover overdue payments from individual and corporate clients. The role involves contacting customers, negotiating repayment plans, and coordinating with the legal department.
Key Skills for This Role
Responsibilities
- Contact customers via phone, email, and in person meetings to recover overdue payments
- Negotiate repayment arrangements and document all interactions in company systems
- Analyze account histories and coordinate with legal department for escalated cases
- Ensure compliance with laws, regulations, and company policies
- Prepare regular reports on collection activities and outcomes
- Collaborate with finance and operations teams to support recovery targets
Requirements
- Strong skills in Debt Collection and Cash Collection
- Excellent Communication skills including negotiation and active listening
- Solid Computer Literacy skills including office software and case management systems
- Basic to intermediate Finance knowledge
- Prior experience in collections, banking, or legal services preferred
- High school diploma or equivalent; diploma or degree in business, finance, or law is an advantage
- Ability to work on site in Dubai
Full Job Posting
Company Description
- Cash Back Loans & Overdues Rescheduling Services L.L.C. is a specialist firm in debt collection, recovery, and litigation across retail, SME, and mortgage sectors in the UAE.
- The firm combines a legal department with experienced collection teams and robust information security systems.
- With over 10 years of market experience, the company focuses on high quality legal and commercial advice.
Role Description
- Work on site in Dubai in a full time capacity recovering overdue payments from individual and corporate clients.
- Contact customers via phone, email, and in person meetings, negotiating repayment arrangements.
- Document all interactions in company systems, analyze account histories, and coordinate with legal department.
- Prepare regular reports on collection activities and outcomes.
- Collaborate with finance and operations teams to support overall recovery targets.
Qualifications
- Strong skills in Debt Collection and Cash Collection.
- Excellent Communication skills including negotiation, active listening, and clear spoken and written interaction.
- Solid Computer Literacy skills including office software, case management systems, and data entry.
- Basic to intermediate Finance knowledge.
- Prior experience in collections, banking, legal services, or related field preferred.
- High school diploma or equivalent; diploma or degree in business, finance, or law is an advantage.
- Ability to work on site in Dubai and meet performance targets.
Pay
- AED 3,000 AED 3,500 per month
Work Location
- In person
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