Debt Collection Executive
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Key skills for this role
About the Role
Emirates Properties seeks a Debt Collection Executive to manage overdue accounts and ensure timely recovery. The role involves contacting customers, negotiating payment arrangements, and meeting collection targets while maintaining professional relationships.
Key Skills for This Role
Responsibilities
- Contact customers by phone, email, and other channels to collect outstanding payments
- Follow up on overdue accounts and negotiate payment arrangements within company guidelines
- Maintain accurate records of customer interactions, payment commitments, and collection activities
- Investigate and resolve billing discrepancies and customer payment issues
- Monitor accounts receivable aging reports and prioritize collection efforts
- Ensure compliance with company policies, financial regulations, and debt collection laws
- Coordinate with internal departments such as Finance, Sales, and Customer Service to resolve account related matters
- Prepare collection reports and provide regular updates to management on recovery status
- Meet monthly collection targets and key performance indicators (KPIs)
- Escalate high risk or unresolved accounts for legal action or further management review when necessary
Requirements
- Bachelor's degree or diploma in Law, Finance, Accounting, Business Administration, or related field
- 1–3 years of experience in debt collection, accounts receivable, credit control, or customer service
- Strong negotiation, communication, and conflict resolution skills
- Proficiency in Microsoft Office, especially Excel
- Experience with ERP or accounting systems is an advantage
Full Job Posting
Job Overview
- We are seeking a motivated Debt Collection Executive to manage overdue accounts and ensure timely recovery of outstanding payments. The ideal candidate will have strong communication and negotiation skills, a customer focused approach, and the ability to meet collection targets while maintaining pro
Job Responsibilities
- Contact customers by phone, email, and other communication channels to collect outstanding payments.
- Follow up on overdue accounts and negotiate payment arrangements within company guidelines.
- Maintain accurate records of customer interactions, payment commitments, and collection activities.
- Investigate and resolve billing discrepancies and customer payment issues.
- Monitor accounts receivable aging reports and prioritize collection efforts accordingly.
- Ensure compliance with company policies, financial regulations, and debt collection laws.
- Coordinate with internal departments such as Finance, Sales, and Customer Service to resolve account related matters.
- Prepare collection reports and provide regular updates to management on recovery status.
- Meet monthly collection targets and key performance indicators (KPIs).
- Escalate high risk or unresolved accounts for legal action or further management review when necessary.
- Maintain professional and respectful communication while preserving positive customer relationships.
Preferred Qualifications
- Bachelor's degree or diploma in Law, Finance, Accounting, Business Administration, or a related field.
- 1–3 years of experience in debt collection, accounts receivable, credit control, or customer service.
- Strong negotiation, communication, and conflict resolution skills.
- Proficiency in Microsoft Office, especially Excel.
- Experience with ERP or accounting systems is an advantage.
- Ability to work under pressure and achieve collection targets.
Work Location
- Work Location: In person
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