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DCIM Project Engineer
Sunbird Software
Dubai, UAE
Full Time
Mid
Hybrid
3 weeks ago
DCIMData Center InfrastructureProject ManagementSystem IntegrationSQLVMware vSphere
Free
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DCIMData Center InfrastructureProject Management
About the Role
Sunbird Software is hiring a DCIM Project Engineer in Dubai to manage data center infrastructure management software implementations, system integration, and database population. The role requires technical expertise in data center components, networks, and facilities, with up to 50% travel.
Key Skills for This Role
DCIMData Center InfrastructureProject ManagementSystem IntegrationSQLVMware vSphere
Responsibilities
- Identify DCIM problem statements, solution proposals, and scope of work with a defined project plan
- Setup and configure Sunbird's DCIM suite including dcTrack and Power IQ
- Articulate to internal and client project teams the necessary steps to complete a statement of work
- Research technical specifications and images for IT and data center equipment
- Analyze, scrub and migrate data from current source to DCIM database
- Develop and enhance documentation to enrich customer experience
- Assist with software testing when new features and fixes are completed
- Facilitate timely resolution of customers' issues by logging and maintaining resolution status in Sunbird Support Portal
- Host online training sessions for clients and partners
- Provide weekly status updates to clients on key deliverables, milestones, and billing
Requirements
- Associates/Bachelors degree in a technical discipline or equivalent experience
- One to three years experience providing customer support for complex technical solutions in a data center environment
- Demonstrated experience in managing complex customer issues
- Excellent customer facing project management, analysis, troubleshooting, and technical skills
- Basic technical knowledge of data center IT components, networks, structured cabling, facilities, VMware, SQL, Windows, Excel, AutoCAD, Visio
- Ability to work flexible hours with travel up to 50% required, some globally
- Data Center Certifications (e.g., DCI, DCIM) desired
- Project Management certification desired
Full Job Posting
Job Overview
- DCIM Project Engineer will be engaged in identifying, analyzing and resolving complex solutions relating to data center infrastructure management (DCIM).
- Successfully manage software implementations, system integration, and database population with supervision.
- Onsite technical support and training is often vital, yet effective remote support is mandatory.
Responsibilities
- Ability to identify DCIM problem statement(s), solution proposal, and scope of work with a defined project plan.
- Setup and configure Sunbird's DCIM suite including dcTrack and Power IQ.
- Articulate to internal and client project teams the necessary steps required to complete a statement of work.
- Accurately research technical specifications and images for IT and data center equipment.
- Analyze, scrub and migrate data from current source to DCIM database.
- Develop and enhance documentation to enrich a customer's experience.
- Assist with software testing when new features and fixes are completed by engineering team.
- Facilitate timely resolution of customers' issues by logging and maintaining resolution status in Sunbird Support Portal.
- Participate in the technical review process for product enhancements.
- Host online training session for clients and partners.
- Weekly status updates to clients on key deliverables, milestones, and billing against statement of work.
- Organize client teams and program manage Sunbird and client owned deliverables.
Requirements/Qualifications
- Associates/Bachelors degree in a technical discipline or equivalent experience.
- One to three years experience providing customer support for complex technical solutions in a data center environment.
- Demonstrated experience in managing complex customer issues.
- Excellent customer facing project management, analysis, troubleshooting, and technical skills.
- Demonstrated basic technical knowledge of data center IT components, networks, structured cabling, facilities, VMware, SQL, Windows, Excel, AutoCAD, Visio.
- Data center surveys and audits.
- Ability to work flexible hours with travel up to 50% required, some globally.
- Accountability and the ability to adapt/multi task/manage changing priorities.
- Self motivated, ability to learn and apply new skills quickly.
- Good oral/written communication and interpersonal skills required.
Desired Knowledge/Skills
- Microsoft Office Suite including Excel, Outlook, and Visio.
- Data Center Certifications (i.e. DCI, DCIM,…).
- Project Management certification.
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