lever

DC Internet Fulfillment Supervisor

Hottopic

Riverside, USA

Full-time

Mid · 2+ years experience

Onsite

USD 66000-72000 yearly / year

Discovered 1 weeks ago

ManhattanRed PrairieHighJumpMicrosoft Word

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Supervise the development and performance of 20+ associates, including daily operational procedures
Conduct training classes and provide instruction for associates
Handle all customer service-related issues and e-mails in a timely and efficient manner
Plan, coordinate and assist with the daily operational workflow to achieve maximum productivity and positive customer experience
Monitor process accuracy as compared to established goals and coaches/recognizes associates accordingly
Supervise the reconciliation of cycle counts as well as annual physical inventories
Create an environment of teamwork, collaboration and open communication
Understand and manage all safety procedures and ensure safe work practices are followed and maintained
Monitor daily staff to ensure completion of distribution center tasks in a timely and accurate manner on a day-to-day work plan
Conduct Observations daily to provide coaching and feedback to associates
Makes adjustments as needed to meet deadlines & performs other job duties as required
High school diploma or GED equivalent required, college degree preferred.
At least 2 years’ experience in a fulfillment center or warehouse/distribution center supervising 20+ people.
Wave planning experience a plus.
Experience working with various Warehouse Management Systems. (i.e. Manhattan, Red Prairie, Highjump).
Ability to lead and develop people in a team environment.
Solid knowledge in Excel, Microsoft Word, Outlook, and a computerized warehouse management system.
Familiarity with LEAN production work methods.
Illustrates a dedication to meeting the requirements of internal and external customers, responding to all customer requests promptly and thoroughly.
High communication skills, including the ability to work in a team environment, give honest, direct feedback, and solid verbal and written communicator.