DC Engineer Specialist

JD : Network Engineering - Tier III Support Services:

• Serve as a technical escalation point for lower-level NOC, such as Tier I and Tier II.
• Technical reviewer of NOC Tier II’s projects and changes.
• Develop / Review MoP for the NOC in executing change or troubleshooting an issue.
• Experience with routing and switching technologies and protocols including TCP/IP, IPv6, BGP and OSPF
• Knowledge in Firewalling concepts
• Good knowledge in IPv4 addressing & subnetting.
• Experience with Enterprise and Service Provider network hardware platforms and architectures,
• Experience working with Service Provider Teams for faults with WAN Circuits
• Document incident report, troubleshooting steps taken, and lessons learned.
• Lead Problem management tickets associated calls and coordinates to generate a Root Cause Analysis (RCA) report.
• Proactive identification of the potential point of failures and critical segments based on ticket or log trends.
• Recommendation/analyze any gap on architecture to enable Service Level Objectives (SLOs).
• Report NOC’s performance through Monthly Business Reviews