DB IS Operations India - Operations Manager, AVP

Strategic Planning: Develop and implement operational strategies aligned with the bank’s overall goals and objectives

Performance Monitoring: Establish and Deliver Key Performance Indicators (KPIs) to measure operational performance, track progress and identify areas for improvements

BAU Deliveries: Ensure excellent business deliveries by monitoring service quality, addressing issues and complaints and implements measures to enhance the overall business quality

Process Improvement: Identify areas for operational efficiencies through automation, process reengineering and digitization initiatives

Risk Management: Assess and mitigate operational risks, develop contingency plans, and ensure compliance with regulatory requirements

Team Management: Supervise and lead a team of operations Manger and staff, provide guidance, and foster a culture of collaboration and high performance

Budgeting and Cost Control: Develop and mange budgets for operations, monitor expenses and identify cost-saving opportunities

Technology and Systems: Oversee the implementation and maintenance of technology systems to support operational processes and ensure data security

Relationship Management: Collaborate with internal Stakeholders such as Senior Management, risk and compliance teams, and other departments to ensure operational alignment and effective communication

Regulatory Compliance: Stay updated on banking regulations, policies and ensure operational processes adhere to all legal and regulatory requirements

Business Continuity Planning: Develop, Follow, and implement plans to mitigate Operational disruptions and ensure business continuity in the event of crises

Reporting and Analytics: Monitor operational metrics, generate reports, and provide data-driven insights to Senior Management regularly for informed Decision Making

Transitions & Transformations: Manage the Operational impact of Organizational changes for all market driven and client driven changes. Ensure all transformations are successfully absorbed with no service disruption

Talent Development: Identify Skill gaps, provide training and development opportunities for operations staff and foster a culture of continuous learning

Stakeholder Communication: Effectively communicate operational updates, challenges and strategic initiatives to Senior Management, Council Members and Other stakeholders

Quality Assurance: Implement quality control processes and standards to ensure accuracy, compliance, and adherence to Service Level Agreements

Team Development: Recruit, hire, train and mentor operations manager and staff members providing guidance and support for their professional growth

Performance Management: Set performance objectives, conduct performance evaluations, provide constructive feedback, and address any performance issues within the team

Workforce Planning: Assess staffing needs, develop staffing strategies an create succession plans to ensure adequate staffing levels and talent pipeline

Employee Engagement: Foster a positive work environment, promote employee satisfaction and engagement, and implement initiatives to enhance employee morale

Diversity and Inclusion: Promote diversity and inclusion within the operations team, fostering an inclusive work environment that values different perspectives and experiences

Your skills and experience

Basic Qualifications

Bachelor's degree or equivalent combination of education and experience. Bachelor's degree in Commerce is preferred.

Master’ degree in Commerce or business administration from reputed institute would be an added advantage.

German Language certification from premier Institute (Preferred)

15+ years of overall experience

7-8 years of leadership experience

Experience working with international clients preferably with Banking captive or 3rd party organizations.

Other Qualifications

Excellent Inter-personal and Public Speaking Skills

Proven Strategic Planning and Budgeting Experience

Strong sense of Teamwork

Sense of Risk Management

Design, creativity, and problem-solving skills

Integrity, ethical standards, and sound judgment

Excellent command on MS Office skills particularly MS Excel and Power point

Human relations skills to select, develop, mentor, discipline, and reward employees

Additional requirements

Flexible to business travel

Flexible to relocate to DB India work locations as per business needs

How we’ll support you

Training and development to help you excel in your career.

Coaching and support from experts in your team.

A culture of continuous learning to aid progression.

A range of flexible benefits that you can tailor to suit your needs.

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.