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Key skills for this role
1. Experience with CRMs or other data management systems. Experience specifically with Salesforce and/or Applied Epic a plus.
2. Degree in business, computer science, information systems, or related field.
3. Experience in insurance industry and/or relevant training.
4. Current insurance license or ability to obtain.
5. Strong knowledge of insurance terminology.
Position Specific Responsibilities, Duties and Competencies
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· Enter into database and update client demographics, policies, policy changes, and other information as appropriate.
· Scan and attach in database relevant documents from client files.
· Attach in database other documents from client and carrier communications as appropriate.
· Update carrier information and contacts as needed.
· Stay up-to-date on carrier plans and add/update product information accordingly.
· Contact carriers by phone or email as needed for policy numbers, application status, and any other information necessary to maintain database integrity.
· Update agent information as needed, to include licensing and CE info.
· Communicate appropriately with colleagues to obtain information needed in database that may be missing from provided documents.
· Organize and update shared drive as needed.
· Pull reports, mailing lists, and other key information from database upon request, assisting with selection of the correct parameters to obtain desired results.
· Efficiently move/copy data from one database to another when necessary.
· Assist with development of automated workflows and other efficiency/productivity drivers.
· Make or request minor programming changes as able to contribute to efficiency and productivity goals.
· Contribute to team meetings and discussions promoting improvements in processes and procedures.
· Assist with implementation of new/updated processes and procedures.
· Document all changes made to database functionality and standard procedures/workflows and distribute to staff as appropriate.
Parent group profile
Private, family-owned Montana community bank serving Montanans with banking, insurance, and wealth-management services.
Visit parent group websiteFull-time
Manager
Onsite
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