DATABASE ADMINISTRATOR

We are seeking a Tier II Help Desk Support Specialist to provide technical troubleshooting, user testing, and quality assurance for a key defense logistics application.

This role requires an individual with strong problem-solving skills, attention to detail, and an understanding of inventory management processes.

The ideal candidate will work within an Integrated Product Team (IPT) to support production operations, improve testing processes, and enhance system stability.

As with any position, additional expectations exist.

Some of these are, but are not limited to, adhering to normal working hours, meeting deadlines, following company policies as outlined by the Employee Handbook, communicating regularly with assigned supervisor, and staying focused on the assigned tasks.

• Provide Tier II Help Desk support to troubleshoot user-reported issues and escalate JIRA tickets to third-party vendors as needed
• Assist in resolving application bugs and system inefficiencies by coordinating with development teams
• Perform user testing, regression testing, and functional validation to ensure application stability