Data Verification Specialist

Verifying data input by the customer matches data from the documents that are uploaded into the Veriforce ComplyWorks and Compliance Pro systems

Recording of timely, accurate, concise and clear notes for all support queries and subscriber account activities

Provide high-quality customer support in relation to incoming emails and/or phone calls

Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, assisting and/or completing correction or adjustment, and following up to ensure resolution

General troubleshooting, as well as observation and communication of errors within the Veriforce platforms

2-5 years of customer service experience, a plus

Must possess a high school diploma or GED

Fluent in written and spoken English

Highly detail oriented with a critical degree of accuracy regarding data entry and analysis

Ability to understand and follow directions and complex policies and procedures

Capacity to multi-task and perform repetitive tasks.

Strong customer service skills including positive attitude, consistency, customer-first mindset, professionalism, and efficiency

Proficient at problem solving, strong analytical and organizational skills

Comfortable with resolving conflicts

High-level of confidence with computers

Must be very comfortable with Microsoft Outlook and Microsoft Word (Experience using other Microsoft Office programs is an asset)

Proficient at working in and adding to a team environment