greenhouse
Data Services Reports & Insights Analyst
Cloudbeds
Remote, AUS
Full-time
Mid
Remote
Discovered Today
Google SheetsHotel Property Management Systemschannel managersbusiness intelligence dashboards
Free
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Google SheetsHotel Property Management Systemschannel managers
Key Skills for This Role
Google SheetsHotel Property Management Systemschannel managersbusiness intelligence dashboards
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How You'll Make an Impact
We are seeking a dynamic Data Reports & Insights Analyst to join our Customer Success team. This role bridges the gap between data services and business intelligence. As a Reports & Insights Analyst, you'll help Cloudbeds customers turn raw operational and financial data into decisions they can act on. You'll build, analyze, and optimize reports across our PMS reporting suite, troubleshoot discrepancies before they become customer frustrations, and coach hoteliers on how to read metrics like ADR, RevPAR, occupancy, and channel performance with confidence. Every report you refine and every question you answer on calls or emails, directly shapes how hospitality businesses understand their own performance and grow their revenue.
Our Team
Data Services sits at the intersection of hospitality expertise and reporting technology, working to make sure Cloudbeds customers never have to guess what their numbers mean. Reporting to your lead, you'll join a team that partners closely with Product, Onboarding, Support, and Customer Success to keep improving how customers access and interpret their data. It's a hands-on, collaborative group that treats every reporting question as a chance to make the platform and the customer's business a little smarter.
What You Bring to the Team
You've spent time inside hotels and property management systems; you understand hospitality data isn't just numbers on a screen; it's occupancy, revenue, and guest behaviour telling a story. You're comfortable with advanced Excel or Google Sheets (pivot tables, formulas) and have worked with BI or reporting tools involving dashboards, filters, and custom reports. You communicate clearly in written and verbal English, translating technical reporting concepts into plain language for customers who may not be data experts. You're detail-oriented, adaptable to shifting priorities, and genuinely enjoy solving the puzzle when a report doesn't add up.
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