Data Scientist - Machine Learning

United’s Customer Operations Strategy & Execution (COSE) department, handles premium services, ground experience, program management, customer analytics and insights, customer service innovation, and more.

The Customer Insights and Analytics team within the COSE department collaborates with various Hubs (airports) and product teams (such as Check-in, Gate & Boarding, Inflight, F&B, etc.).

Our goal is to amplify customers' voices and understand their choices and behavior to influence business strategies and maximize United’s return on customer experience investments.

We analyze United’s survey, customer, and operational data to continuously refine our understanding of how customers perceive United.

Our Values : At United Airlines, we believe that inclusion propels innovation and is the foundation of all we do.

Our Shared Purpose: "Connecting people.

Uniting the world." drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce.

Our team spans the globe and is made up of diverse individuals, all working together with cutting-edge technology to build the best airline in the history of aviation.

With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted.

Join our team and help us positively impact the world.

Job overview and responsibilities

As a Data Scientist- Machine Learning on the Customer Insights & Analytics team, you will influence a multi-phased insights and advanced analytics strategy that supports a continuous cycle of listening, interpreting, driving action, and monitoring customer feedback.

The key objective of this role is to leverage state-of-the-art ML techniques to understand customer behavior and choices (Churn, CLTV, etc.), enhance qualitative (text) data insights, and automate manual processes.

This role requires an individual with a passion for customers, excellent analytical abilities, and strong business acumen.

We seek creative, driven, detail-oriented individuals who enjoy tackling challenging problems with data and insights.