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Data Privacy Engagement Coordinator

Achieve Regulatory Compliance
Global Village, UAE
Internship
Mid
2 weeks ago
Client CommunicationMS OfficeProcess ManagementProject CoordinationData PrivacySAP
Free

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Client CommunicationMS OfficeProcess Management
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About the Role

  • This is a new position; we are looking for an experienced coordinator to join our Professional Services team as a Data Privacy Engagement Coordinator.
  • We are moving to a recurring service whereby we will remain integrated with the client on an ongoing basis, providing change support, regular reviews of their data privacy needs, and change management.

Responsibilities

  • Assisting with project set up and close down, working with the resourcing team and consultant to ensure that correct documentation is in place to manage scope and delivery activities.
  • Managing the engagement timeline ensuring that scheduled data reviews, changes and build upgrades are planned, resourced and delivered effectively.
  • Centrally maintaining service delivery versus scope, and highlighting deltas for commercial review.
  • Acting as the primary point of contact for all tickets raised under the service, identifying the relevant resources for resolution and ensuring client satisfaction.
  • Client post care, feedback and lessons learnt coordination.
  • Working with the leadership team to ensure sufficient resources are available in all required time zones and languages to provide required service.
  • Maintaining estimates versus actual effort spent on projects and reporting to leadership team.
  • Assist in project updates and maintenance for these projects.

About the Person

  • A high degree of client facing communication experience.
  • Strong experience in use of MS Office applications: Excel and Word.
  • Strong organisation and process management experience of more than 10 years.
  • Willingness and ability to travel.
  • Ability to work a flexible working pattern to support global time zones.
  • Excellent business English and documentation skills.
  • Process design experience.

Benefits and Work Place

  • Competitive pay package (dependent on experience).
  • Health insurance.
  • Working from home.
  • Mobile phone allowance.
  • Laptop Allowance.
  • Flexible working hours – we work 40 hours a week but with no set core hours.
  • Training opportunities (Official certifications, Project management skills, etc).
  • Remote home based with travel to client sites and company offices as needed.

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