Data Operations Support Analyst, CoStar - London

DESCRIPTION

RESPONSIBILITIES

• Develop strong understanding of the benefits of using data feeds to our customers.
• Outreach to customers who are underutilizing data feeds.
• Increase data feeds usage and overall knowledge/experience of the customer.
• Master complexities of the commercial real estate business and competitor behavior to engage in value-added conversations with customers.
• Recommend different and/or additional features or services for assigned accounts to ensure best value for customer.
• Meet with customers to review feed quality, onboard new properties, verify accuracy of information being provided.
• Track detailed activities describing interactions with customers.
• Use customer service skills to put customers at ease and provide exhaustive and comprehensive troubleshooting of the data feeds process before escalation.
• Follow and apply standard operating procedures consistently.
• Ensure customer has a positive and pleasant experience.
• Maintain relationships with primary feed contacts within their book of business.
• Analyze, investigate, and resolve technical issues reported by clients.
• Establish direct feeds with customers.
• Manage existing technical partnerships with software providers.
• Collaborate cross-functionally with Research, Sales, Product, and Engineering teams.
• Present information to internal and/or external contacts for the purpose of problem solving.

QUALIFICATIONS

• Bachelor’s Degree or equivalent.
• A track record of commitment to prior employers..
• Strong experience with building rapport over the telephone and overcoming objections in a customer service environment.
• Proven ability to effectively build and maintain mutually beneficial relationships with clients.
• Excellent verbal and written communication skills.
• Results orientated - ability to prioritize, multitask, drive, and achieve while working to deadlines under pressure.
• Analytical approach with the ability to interpret information and trends and detail oriented.
• Ability to learn new systems and organize workload in a fast-paced work environment.
• Ability to adapt quickly in a technology led environment.
• Strong interpersonal skills (e.g., Conflict Resolution, Negotiation, etc.) when dealing with internal and/or external audiences.
• Ability to be flexible and adapt to changing situations at a high growth company.
• Demonstrated knowledge of commercial real estate.
• Knowledge of French, German or Spanish a plus.
• Preference given to candidates who possess a thorough understanding of commercial real estate, including the marketing objectives of property owners and agents.
• WHAT’S IN IT FOR YOU? Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. As well as having an outstanding working environment based in the Blue Fin, other perks include full private medical cover, dental cover, Life Assurance and member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay and much more!
• At CoStar, we recognise the positive value of diversity and promote equality. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds including but not limited to; people of all genders, of all ages, sexual orientations, ethnicities, nationalities, religions and beliefs.
• #CoStar
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• CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing