rippling
Data Operations Specialist
EPIC iO Technologies
Remote, USA
Full-time
Entry
Remote
Discovered Today
MakePower AutomateCopilotSQLPower BIAtlassian (Jira)
Free
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MakePower AutomateCopilotSQLPower BIAtlassian (Jira)
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Responsibilities & Tasks
- Serve as dedicated support, implementation partner, and backup to the Platform Architect on WirelessWindow, including architecture build-out, ongoing support changes, and validation/testing.
- Build, maintain, and optimize Smart Workflow initiatives (SIM inventory reconciliation, router audits, order processing, plan upgrades) using Make, Power Automate, and Copilot.
- Fulfill recurring and ad-hoc reporting requests for Sales, Marketing, Operations, and occasionally customers; document and scale reporting workflows for consistency and accuracy.
- Monitor data quality and investigate anomalies across Rev.io, Salesforce, Sage, Cradlepoint, Peplink, Starlink, and all present and future Cortex applications; support audits and reconciliation efforts foundational to Smart Workflow reliability.
- Act as first responder for data-related tickets in Atlassian (Jira), triaging and resolving or escalating Smart Workflow exceptions.
- Support light development, including SQL queries, Power BI updates, and low-code/no-code automation.
- Use LLMs and AI agents (e.g., Copilot) across development, reporting, and process work — including prompting, debugging, and automation — to accelerate workflow delivery and operational responsiveness.
- Partner with Sales, Marketing, Operations, and Billing to align Smart Workflows with business needs.
Required Qualifications
- Serve as dedicated support, implementation partner, and backup to the Platform Architect on WirelessWindow, including architecture build-out, ongoing support changes, and validation/testing.
- Build, maintain, and optimize Smart Workflow initiatives (SIM inventory reconciliation, router audits, order processing, plan upgrades) using Make, Power Automate, and Copilot.
- Fulfill recurring and ad-hoc reporting requests for Sales, Marketing, Operations, and occasionally customers; document and scale reporting workflows for consistency and accuracy.
- Monitor data quality and investigate anomalies across Rev.io, Salesforce, Sage, Cradlepoint, Peplink, Starlink, and all present and future Cortex applications; support audits and reconciliation efforts foundational to Smart Workflow reliability.
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