Data Management Executive

Creating, maintaining and validating customer records across Softcat systems

Managing customer account structures, relationships and hierarchies

Identifying and resolving duplicate, incomplete or inaccurate customer data

Monitoring data quality and supporting data cleansing and enrichment activities

Investigating data issues, conducting root cause analysis and implementing solutions

Supporting customer data projects, including Dynamics 365 and Master Data Management (MDM) initiatives

Acting as a key contact for customer data queries and stakeholder requests

Promoting data standards, governance processes and best practice across the business

Contributing to process improvements, documentation and training materials

Strong attention to detail with a passion for maintaining accurate, high-quality data

Excellent analytical and problem-solving skills, with the ability to investigate and resolve data issues

Experience working with data in an administrative, operational, analytical or reporting environment

Strong communication skills and confidence collaborating with stakeholders across the business

Proficiency in Microsoft Excel and a genuine interest in using data to improve business outcomes

Exposure to CRM or data management platforms (such as Dynamics 365), with knowledge of data quality, customer hierarchies, MDM or SQL being advantageous

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

Hybrid working – 3 days in the office and 2 days working from home

Working flexible hours - flexing the times you start and finish during the day

Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.