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Key skills for this role
Bachelor's degree in Computer Science, Engineering, or a related field. Advanced degree preferred.
Proven experience (5+ years) in data engineering, designing and implementing data pipelines, and building data infrastructure.
Strong expertise in working with Snowflake, Airflow, Starburst and dbt, including data modeling, ETL, and data quality assurance.
Proficiency in SQL and experience with optimizing and tuning queries for performance.
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Solid understanding of data warehousing concepts, dimensional modeling, and data integration techniques.
Experience with cloud platforms (e.g., AWS, Azure, GCP) and cloud-based data technologies.
Strong programming skills in Python or other scripting languages for data manipulation and automation.
Excellent problem-solving and troubleshooting abilities with a keen attention to detail.
Strong communication skills with the ability to effectively collaborate with multi-functional teams and partners.
Experience in database maintenance, schema design and relational modeling
Clear communication about complex technical topics
Comfortable working in a fast-paced and highly collaborative environment
Experience with streaming data processing frameworks (e.g., Apache Kafka, Apache Flink).
Familiarity with containerization technologies (e.g., Docker, Kubernetes).
Knowledge of distributed computing frameworks (e.g., Spark, Hadoop).
Experience with data governance, data security, and compliance practices.
Understanding of DevOps principles and experience with CI/CD pipelines.
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.
Talkdesk has been recognized as a Leader in the Gartner® Magic QuadrantTM for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
Cloud contact center platform combining AI-powered customer experience automation with intelligent routing, analytics, and self-service tools for enterprises.
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