Data Center RMA /Inventory Specialist

Required Qualifications

• 2+ years in inventory management, logistics, or warehouse operations, preferably within a high-tech or data center environment.
• Strong understanding of shipping/receiving procedures and RMA workflows.
• Ability to identify various IT components (CPUs, DIMMs, SFP types, Fiber connectors).
• Proficiency with inventory management software and ticketing systems (e.g., ServiceNow, Jira, NetBox).
• High level of organizational skill—you are the person who notices when a single SFP is missing from a box of 50.
• Willingness to work shift schedules including nights, weekends, and holidays as part of a 24/7 coverage model
• Ability to operate a pallet jack and other warehouse equipment safely.
• Ability to lift and move boxes up to 50 lbs .
• Willingness to work in a loud, climate-controlled data center environment.

Preferred Qualifications

• Experience in a customer-facing operations role at a cloud provider, managed services provider, or colocation facility
• Exposure to GPU infrastructure, HPC clusters, or AI/ML compute environments.
• Direct experience managing hardware replacement workflows through enterprise portals such as Dell TechDirect, HPE Support Center, or Cisco CCO.
• DCIM/ERP Expertise: Previous experience using Data Center Infrastructure Management (DCIM) tools (e.g., NetBox, Device42, Nlyte ) or enterprise inventory systems (e.g., SAP, Oracle, or ServiceNow Asset Management ).
• Data Sanitation Standards: Working knowledge of NIST 800-88 or DoD 5220.22-M standards for secure data destruction and hard drive decommissioning.
• 5S/Lean Methodology: Experience implementing 5S (Sort, Set in order, Shine, Standardize, Sustain) or Lean principles within a warehouse or inventory "cage" environment to optimize space and workflow.
• Technical Hardware Identification: Ability to visually distinguish between similar but incompatible components (e.g., SFP vs. QSFP , Multi-mode vs. Single-mode fiber , or different generations of DDR RAM).
• Material Handling Certification: Current or previous certification in the operation of pallet jacks, stackers, or forklifts within a warehouse or loading dock setting.
• Logistics & Compliance: Familiarity with international shipping requirements, including Commercial Invoices, AES filings, or ATA Carnets for moving hardware across borders.
• Asset Tagging Strategy: Experience designing or maintaining a barcoding/QR code system for rapid asset tracking and audit reconciliation.

What We Offer

• Stock Options
• 100% paid Medical, Dental, and Vision insurance for Employees
• Company Health Savings Account Contributions
• 100% paid Short Term and Long Term Disability Insurance for Employees
• Life and Voluntary Supplemental Insurance Options
• Other Insurance Options, such as Pet & Legal Insurance
• Various Supplementary Health Benefits, such as discounted Virtual Healthcare Appointments and Serious Illness Support
• Flexible Spending Account
• 401(k)
• Employee Assistance Program
• Flexible PTO
• Paid Holidays
• Parental Leave
• Other In-Office Perks

Equal Employment Opportunity

Reasonable Accommodations

Employment Eligibility

Background Checks

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