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Data Center Operations Tier II Technician
Lightedge
Austin, USA
Full-time
Senior · 5+ years experience
Onsite
Discovered 1 weeks ago
Microsoft Office SuiteCiscoFortinetBrocadeCMDBHVAC
Free
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Microsoft Office SuiteCiscoFortinet
Key Skills for This Role
Microsoft Office SuiteCiscoFortinetBrocadeCMDBHVAC
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- Coordinate maintenance work with vendors for core data center infrastructure, including UPSs, generators, electrical, cooling, and fire suppression systems.
- Work with other Lightedge personnel, contractors, and vendors to diagnose and troubleshoot problems with data center equipment.
- Install servers and network devices into racks with associated network cabling.
- Work with project managers and technicians to facilitate new client service installations.
- Receive and document incoming shipments.
- Facilitate and lead data center tours.
- Coordinate the design and layout of new rack and cage environments with supporting cabling infrastructure and power connectivity.
- Possess and maintain comprehensive knowledge of Lightedge physical infrastructure and building systems, including mission-critical power, cooling, and biometric security systems.
- Respond to and resolve alarm events affecting infrastructure and services.
- Follow established Change Control processes; create, review, and follow MOP change activities.
- Ensure operational efficiencies and best practices toward maintaining availability/ uptime of all 24X7 facilities, mission-critical operations, and infrastructure.
- Share and mentor technical knowledge and operational experience with team members to enhance professional growth and practical cross-training of the DC Ops and Support teams.
- Available for on-call rotation to support non-business hours, overseeing preventative maintenance and break/fix activity by vendors, performing routine maintenance, optimizing infrastructure, and providing client support.
- Other duties as assigned.
- Minimum of two-year technical degree, or 5-8 years equivalent experience in a technical environment or military MOS
- Responsible for installing hardware and cabling necessary for installing new IT services.
- Must be proficient in all wiring types and requirements, such as Ethernet, Phone, CAT6, and Fiber (SM & MM)
- Experience with day-to-day standard maintenance activities in data centers
- Familiarity with telco central office equipment.
- Robust computer user hardware and software skillset, high proficiency in Microsoft Office Suite, and utilization of web browsers. This position requires that you be capable of consoling into equipment (various vendors: Cisco, Fortinet, Brocade, etc.) and providing essential troubleshooting assistance on-site where necessary. The equipment list includes but is not limited to, Servers, Blade Chassis, Routers, Switches, and Firewalls.
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