The roles and responsibilities of the build and support Engineer are: Operational activities (not limited to): - Work on tickets assigned to fix incidents in the data center on-site visit is required - Timely updates with accurate work logs to be updated in ticketing tool. - Meet all agreed SLA’s with the Customer. - Immediately escalate to the central project team any abnormal situation in the data center concerning Ericsson equipment at site. - Asset Management onsite at the data center and reporting - Site audit conducted as per the official guidelines - Site spare inventory management and reporting - Remote support to the onsite engineer to solve the issue - Support other projects within META program. Build activities (Not limited to): - Installation and commissioning of compute and network racks. - Fibre and copper cable laying, termination, labelling, and dressing. - Installation and configuration support for network and compute devices. - Material receipt, verification, and inventory management. - Performing troubleshooting for hardware, link, and connectivity issues. - Engaging with customers, vendors, and internal teams for issue resolution..
The skills you bring
Proven experience in remote troubleshooting and ability to operate effectively in a service desk or data centre environment. - Willingness to work during non-business hours or in shifts as required by operational needs. - Strong technical expertise in data center operations and IT infrastructure, including servers, switches, routers, cabling systems, and fibre optics. - Demonstrated ability to manage and maintain physical infrastructure within a data center environment. - Flexible and adaptable, capable of working both independently and as part of a collaborative team. - Skilled in reviewing, enhancing, and maintaining Methods of Procedure (MOPs) and operational guidelines. - Strong focus on service excellence with a customer-first mindset, leveraging multi-domain technical competence. - Adheres strictly to approved MOPs, safety protocols, and operational instructions without deviation. - Excellent verbal and written communication skills, with the ability to interact effectively across teams and with customers. - A proactive team player with strong interpersonal skills, able to work seamlessly with cross-functional teams. - Capable of handling multiple priorities and engaging with both customers and internal stakeholders under high-pressure situations. - Proficient in spoken and written English to support effective communication in global environments.
“All academic credentials must be from recognized and accredited institutions and are further subject to verification.”
Why join Ericsson?
At Ericsson, you ́ll have an outstanding opportunity.
The chance to use your skills and imagination to push the boundaries of what ́s possible.
To build solutions never seen before to some of the world’s toughest problems.
You ́ll be challenged, but you won’t be alone.
You ́ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do.
We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth.
We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Ahmedabad
