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Data and Insights Analyst
AGL
Melbourne, AUS
Full-time
Mid
Hybrid
Discovered 3 days ago
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Role Overview
AGL are looking for a Data and Insights Analyst to join the Optimisation team. You will support the delivery of key Customer Market Operations objectives across onshore and offshore teams. Working across a variety of projects, you'll lead transition and communication activities, including process documentation, training delivery, remediation support, and assessing operational impacts to back-office workflows.
You'll also play a key role in managing and enhancing digital customer channels, including Instant Messaging and Webchat, using data-driven insights to improve operational efficiency and customer experience. Partnering with stakeholders across the business, you'll proactively identify opportunities to streamline processes, reduce cost to serve, and drive continuous improvement through effective change implementation.
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Join the change. Electrify your future!
We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we’d like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we’ll back you every step of the way as you build your career.
Join the change. Electrify your future.
About the role
AGL are looking for a Data and Insights Analyst to join the Optimisation team. You will support the delivery of key Customer Market Operations objectives across onshore and offshore teams. Working across a variety of projects, you'll lead transition and communication activities, including process documentation, training delivery, remediation support, and assessing operational impacts to back-office workflows.
You'll also play a key role in managing and enhancing digital customer channels, including Instant Messaging and Webchat, using data-driven insights to improve operational efficiency and customer experience. Partnering with stakeholders across the business, you'll proactively identify opportunities to streamline processes, reduce cost to serve, and drive continuous improvement through effective change implementation.
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