Data Analyst, Salesforce Systems Specialist

• Serve as the first line of support for internal Salesforce users across the organization Field and respond to staff questions, requests and issue reports across the organization Triage issues to determine urgency and whether they can be resolved directly or need to be escalated to the Salesforce Administrator Track recurring or frequently reported issues to identify patterns that may point to larger system or training needs
• Field and respond to staff questions, requests and issue reports across the organization
• Triage issues to determine urgency and whether they can be resolved directly or need to be escalated to the Salesforce Administrator
• Track recurring or frequently reported issues to identify patterns that may point to larger system or training needs
• Communicate system updates, changes, and improvements clearly to users
• Stay current with Salesforce updates, best practices, and community resources

• Associate’s degree, preferably in Computer Information Systems, Information Technology, or a related field (or equivalent combination of education, training, certifications, and relevant work experience)
• Experience with Salesforce or like CRMs preferred
• Current or interest in pursuing Salesforce certifications, including Salesforce Administrator
• Strong analytical and problem-solving skills
• Demonstrated experience in data analysis supporting projects or programs including ability to pull, organize, manage and interpret data
• Ability to translate business requirements into technical solutions
• Excellent technical writing and verbal communication skills to explain technical findings in simple terms
• Attention to detail to ensure accuracy
• Proven ability to manage multiple priorities and meet deadlines
• Ability to work collaboratively with stakeholders at all levels
• Experience training users on systems or tools
• Experience working with nonprofit organizations
• Familiarity with Salesforce tools including Account Engagement (Pardot), and Forms Assembly
• Experience developing and documenting policies and procedures
• Project management experience, including delivering projects on time and within scope
• Current driver’s license
• Must pass background check and provide references and valid identification

• Passion and commitment to thread ’s mission and the importance of early childhood
• Flexibility and adaptability as organizational needs
• Strong interpersonal, customer service, and leadership skills
• Comfortable in a fast-paced, dynamic environment with the ability to meet multiple
• Ability to work and communicate effectively with a diverse group of staff, clients, and partners in a variety of settings to achieve goals.
• Ability to use database systems and general office programs with comfort and ease including Microsoft Word, Excel, Access, Zoom, PowerPoint, Salesforce, shared project management tools, and Outlook.
• Ability to work a varied schedule as needed to meet performance

• Prolonged periods of sitting and working at a computer.
• Frequent use of hands and fingers to operate a computer (including keyboard and mouse), phone, and other office equipment.
• Ability to communicate effectively in person, by telephone, video conference, and electronically.
• Ability to move about the office and access work areas, meeting spaces, and office equipment.
• Occasional standing, walking, bending, reaching, and lifting or carrying up to 20 pounds.
• Occasional travel for meetings, trainings, or other organizational activities.
• Occasional evening or weekend work as needed.
• Ability to maintain focus and perform detailed work for extended periods.
• Prolonged periods of viewing computer screens and analyzing data from multiple sources.
• Ability to distinguish and interpret text, numbers, charts, graphs, and other data visualizations.
• Ability to participate in virtual and in-person meetings, trainings, and presentations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Schedule and Compensation:

Position Hours: Monday-Friday, 9am-5pm, other hours as needed.

111 W. 16th Ave, Suite 205, Anchorage, AK 99501

Position Type: Full-Time, 40 hours/week.

Classification: Exempt, Permanent

Starting Compensation Range: $66,000 - $71,000 annual salary

Full-Time Benefits: 20 days of PTO (starting), 14 paid holidays, 403b match, High-Deductible Health Plan with HSA option (employer contributes to HSA), Dental, Vision and Life.

All premiums covered 100% for employee’s health, dental, vision and life.

Free thread services.