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Data Analyst - REMOTE
PTP
Remote, USA
Full Time, Contract, Temporary
Mid · 2+ years experience
Remote
Discovered 1 weeks ago
SQLExcelTableau
Free
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SQLExcelTableau
Key Skills for This Role
SQLExcelTableau
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Responsibilities
- Analyze caller behavior data from IVR applications using SQL and Microsoft Excel
- Design and develop custom Tableau reports to visualize caller behavior data, identify trends and areas for improvement
- Collaborate with internal and external stakeholders to identify opportunities for improving the IVR experience based on analysis findings
- Develop and maintain a deep understanding of IVR application functionality and user flows
- Provide data-driven insights and recommendations to inform design decisions and improve overall caller experience
Requirements
- Bachelor's degree in Information Systems, Computer Science, Statistics, or related field
- 2+ years of experience in data analysis, preferably in an IVR or contact center environment
- Experience with Tableau or other business intelligence tools is highly desirable
- Proficiency in Microsoft Excel and SQL
- Strong analytical and problem-solving skills
- Excellent communication and collaboration skills
Desired Experience
Familiarity with IVR platforms and technologies (e.g., Genesys, Avaya, Nuance)
Knowledge of user experience (UX) design principles and human-computer interaction
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