Data Analyst - Operations & Performance

• Proactively identify gaps in operational measurement and recommend analytics solutions that improve visibility into performance and outcomes.
• Translate ambiguous business questions into analytical frameworks and reporting solutions that provide actionable insights.
• Build and maintain self-service reporting capabilities that empower operational stakeholders to access and leverage data independently.
• Analyze operational performance trends, uncover root causes, and provide recommendations that improve efficiency, quality, customer experience, and business results.
• Design, develop, and maintain dashboards, scorecards, reports, and visualizations that enable data-driven decision-making across the organization.
• Establish key performance indicators (KPIs) and operational metrics that align with business objectives and support ongoing performance management.
• Conduct data validation, quality assurance, and monitoring activities to ensure accuracy and reliability of analytics products.
• Ensure data governance, security, and reporting best practices are consistently applied.
• Bachelor’s degree or relevant experience required.
• 2-4 years’ experience of data analytics, business intelligence, or operational analytics.
• Demonstrated experience partnering with business and operational leaders to understand challenges, identify measurement gaps, and develop data-driven solutions.
• Experience defining KPIs, operational scorecards, performance metrics, and reporting frameworks that drive accountability and continuous improvement.
• Proven ability to translate ambiguous business questions into actionable analytical insights and scalable reporting solutions.

serving as a proactive analytics consultant by identifying opportunities to improve operational visibility and performance.

• Minimum 2 years of hands-on Power BI (or equivalent) experience. Healthcare, payer, provider, or claims analytics experience strongly preferred.
• Strong problem-solving, critical thinking, and root-cause analysis skills. Excellent listening, facilitation, and stakeholder management skills with the ability to uncover business needs that may not be explicitly defined.