Data Analyst -Logistics Operations /Federal Program Support

• Track Key Performance Indicators, service-level measures, workload metrics, and other performance requirements.
• Support Contract Data Requirements List, quality-control, customer-reporting, and internal management-reporting requirements as applicable.
• Assist program leadership with identifying performance trends before they become significant operational issues.
• Support analysis of labor utilization, staffing levels, vacancies, overtime, workload distribution, and productivity.
• Analyze operational data to assist with workload balancing between facilities or work groups.
• Support cost, funding, and resource analyses when requested by program leadership.
• Assist with developing estimates for new requirements, staffing changes, surge requirements, and proposed contract modifications.

The analyst may support data associated with:

• Warehouse and distribution operations
• Mail and package processing
• Package receipt, tracking, and delivery
• Transportation and courier operations
• Fleet utilization and vehicle activity
• Office relocation and move support
• Inventory and property management
• Supply operations
• Service tickets and work-order activity
• Customer service requests
• Staffing and labor utilization
• Training and qualification tracking
• Quality-control findings
• Safety and operational incidents
• Operational backlogs and aging reports
• Contract performance measures

• Conduct routine quality reviews of reports before release.
• Verify formulas, calculations, filters, date ranges, and source data.
• Reconcile discrepancies between source systems and management reports.
• Establish repeatable analytical methods to improve consistency and reduce manual errors.
• Document assumptions and methodologies used in analytical products.
• Protect sensitive operational and personnel-related information in accordance with company and customer requirements.

• Recommend improvements to data collection, reporting, and analytical processes.
• Identify opportunities to automate repetitive reporting activities.
• Develop standardized templates and tools that improve reporting speed and accuracy.
• Work with supervisors and operational personnel to improve the quality of source data.
• Assist management in developing performance measures for new or changing requirements.
• Support continuous-improvement initiatives by providing measurable before-and-after performance data.

• Provide analytical support directly to the Program Manager.
• Independently prioritize recurring reports and assigned analytical tasks.
• Brief management on significant trends, exceptions, risks, or discrepancies.
• Respond to time-sensitive requests for data while maintaining accuracy.
• Prepare analytical material for customer meetings, program reviews, business reviews, and management briefings.
• Maintain awareness of current program priorities and adjust analytical focus accordingly.

Independence and Judgment

This position operates as an independent contributor .

The Data Analyst is expected to:

• Perform routine analytical responsibilities with minimal supervision.
• Independently determine appropriate analytical methods for assigned tasks.
• Manage recurring reporting deadlines without continuous management direction.
• Identify data quality problems and initiate actions to resolve them.
• Recognize significant trends or anomalies and elevate them to management.
• Organize and prioritize multiple concurrent assignments.
• Exercise sound judgment when interpreting incomplete or conflicting data.
• Clearly identify assumptions, limitations, and data gaps rather than presenting unsupported conclusions.
• Maintain confidentiality and professional discretion when handling sensitive information.

The Program Manager will establish overall priorities and customer requirements.

The Data Analyst will independently determine the most effective method to complete assigned analytical work.

Bachelor's degree from an accredited college or university in one of the following or a closely related field:

• Data Analytics
• Business Analytics
• Statistics
• Mathematics
• Economics
• Business Administration
• Operations Management

• Logistics
• Information Systems
• Computer Science
• Finance
• Accounting

A combination of relevant education, professional training, and directly applicable experience may be considered in lieu of a degree when permitted by contract requirements.

• Minimum of 3 years of professional experience performing data analysis, business analysis, operations analysis, reporting, or a closely related function.
• Demonstrated experience independently analyzing large or complex datasets.
• Experience developing recurring management reports and ad hoc analytical products.
• Experience identifying trends, anomalies, and data-quality issues.
• Experience presenting analytical findings to managers or operational leaders.

• Five or more years of relevant analytical experience.
• Experience supporting logistics, transportation, warehousing, supply chain, facilities, mail operations, government services, or other operational environments.
• Experience supporting a federal government contract.
• Experience working in a multi-site operational environment.

The candidate must demonstrate strong proficiency in:

Advanced Excel capability is required, including:

• PivotTables and PivotCharts
• XLOOKUP, VLOOKUP, INDEX/MATCH, or equivalent lookup functions
• SUMIFS, COUNTIFS, IF statements, and logical formulas
• Data validation
• Conditional formatting
• Filtering and sorting
• Date and time calculations
• Data cleaning and normalization
• Charts and graphs
• Workbook protection and organization
• Large dataset management
• Importing and combining data from multiple sources

Experience with Power Query is strongly preferred.

Proficiency with:

• Microsoft Word
• Microsoft PowerPoint
• Microsoft Outlook
• Microsoft Teams

The analyst must be able to convert detailed analytical findings into concise management briefings and written summaries.

Experience with one or more of the following is highly desirable:

• Power Query
• Power Pivot
• SQL
• Microsoft Access
• SharePoint
• Tableau
• Python or R for data analysis
• Automated reporting tools
• Database querying
• Dashboard development
• Workflow automation

These tools are preferred but are not substitutes for strong analytical judgment and advanced Excel capability.

The successful candidate must possess:

• Strong analytical and critical-thinking skills.
• Exceptional attention to detail.
• Ability to independently investigate discrepancies and determine likely causes.
• Ability to distinguish meaningful trends from normal data variation.
• Strong organizational and time-management skills.
• Ability to manage multiple deadlines simultaneously.
• Ability to work with incomplete or imperfect operational data.
• Ability to explain analytical findings to non-technical audiences.
• Strong written communication skills.
• Strong verbal communication skills.
• Ability to create concise executive-level summaries.
• Ability to work effectively with supervisors, operational employees, program leadership, and government personnel.
• Ability to maintain professional objectivity when reporting unfavorable performance results.
• Ability to protect sensitive information.
• Ability to work independently while remaining responsive to management priorities.

Typical products generated by this position may include:

• Program performance dashboards
• Daily, weekly, and monthly operational reports
• Workload trend reports
• Staffing utilization reports
• Labor-hour analyses
• Productivity reports
• Package-aging reports
• Exception reports
• Backlog analyses
• Vehicle and fleet-utilization reports
• Warehouse throughput reports
• Service-ticket analyses
• Inventory reports
• Quality-control trend reports
• Customer service metrics
• Operational risk assessments
• Staffing forecasts
• Cost estimates
• Variance analyses
• Data validation reports
• Executive briefing charts
• Ad hoc analytical studies

The Data Analyst will be expected to:

• Submit recurring reports on time.
• Produce accurate and reproducible analytical results.
• Maintain organized supporting data and source documentation.
• Minimize report errors through effective quality-control procedures.
• Identify significant discrepancies before reports are distributed.
• Clearly distinguish facts, assumptions, estimates, and recommendations.
• Provide timely analytical support to program leadership.
• Develop repeatable processes rather than relying on undocumented manual methods.
• Continuously improve reporting efficiency and usability.
• Maintain professional working relationships across the program.

The selected candidate must:

• Be eligible to work in the United States.
• Successfully complete all company and customer-required background screening.
• Meet CUSTOMER facility-access and security requirements applicable to the position.
• Maintain required access eligibility throughout employment.
• Comply with all customer policies concerning access, information protection, and acceptable use of government systems.

The position primarily performs office-based analytical work in a professional government-contract environment.

The employee may periodically visit logistics, warehouse, mailroom, transportation, or other operational areas to observe processes, validate data, or meet with operational personnel.

The position requires prolonged computer use and the ability to work with multiple electronic data sources throughout the workday.

The employee must be able to:

• Perform extended periods of computer-based work.
• Sit or stand for normal office work periods.
• Move throughout office and operational facilities when required.
• Communicate effectively in person, electronically, and by telephone.
• Review electronic and printed reports containing detailed numerical information.

This position does not normally require routine heavy lifting or material-handling duties.

Successful performance requires strength in the following areas:

• Analytical thinking
• Accuracy and attention to detail
• Independent judgment
• Problem solving
• Data integrity
• Accountability
• Organization
• Written communication
• Management reporting
• Customer service
• Time management
• Continuous improvement
• Professional discretion

TekPro Support Services provides equal employment opportunities to qualified applicants and employees in accordance with applicable federal, state, and local laws.

Employment decisions are based on job-related qualifications, business requirements, and applicable contract requirements.

Ideal Candidate: An experienced, self-directed Data Analyst who can take raw operational information from multiple sources, determine what the data means, identify problems and trends, and independently produce accurate reports and management-level analysis.

Primary Requirement: This is not a data-entry position.

The selected candidate must be capable of independently analyzing data, validating its accuracy, identifying operational significance, and communicating findings to program leadership.

• Advanced Microsoft Excel capability.
• Demonstrated independent analytical experience.
• Experience developing management reports and dashboards.
• Strong ability to validate and reconcile operational data.
• Ability to explain findings clearly to non-technical managers.
• Experience supporting logistics or other operational environments is strongly preferred.
• Federal contracting experience is preferred.
• Power BI, Power Query, SQL, or similar analytical-tool experience is highly desirable.

TSS offers a competitive benefits package to include: paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement.