oracle
Data Analyst-Business Analytics-Data Scientist
exl Service.com (India) Private Limited
Noida, IND
Full-time
Mid · 2+ years experience
Hybrid
Discovered 3 weeks ago
Power BIDomoSQLPythonOpen-source data visualization
Free
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Power BIDomoSQLPythonOpen-source data visualization
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Roles & Responsibilities
- The Lead Data Analyst's primary responsibility is to deliver Business Insights & Product Insights through data analysis. Act as a subject matter expert for the team/clients in designing and recommending the appropriate business approaches and methodology in addressing key business issues. Business research & experiment, development, and implementation of appropriate process / systems that lead to improved business performance through identifying the opportunities for optimization.
Analytical & Technical Skills
- The candidate must be passionate and highly skilled in business analytics and data representation. The candidate should also be highly knowledgeable in the contact center business use of emerging open-source data visualization tools Power BI, Domo etc. This is necessary for the creation of visually and verbally engaging reports and presentations, for clients, leadership teams, and other key stakeholders.
- The candidate should be skilled in SQL database, Data crunching, Business analytics, Data analytics, and Python (added advantage) etc. Additionally have a deep understanding of A/B testing and be highly knowledgeable in key metric identification for driving and maintaining healthy business performance.
- Experience in CC contact channels, digital products, Digital transformation solutions, Conversational AI Optimization (Voice & Digital), Client handling, and web data handling would be added advantage.
Responsibilities
- Collect, clean, and analyze data, create reports and dashboards, collaborate with stakeholders on data needs, perform statistical analysis
Qualifications
- Bachelor's/Master's in any stream 2-9 years
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