Damage Claims Agent

YOUR ROLE AT SIXT

• You receive and log damage reports, assessing evidence to prioritise and categorise incidents accurately
• You source and evaluate repair estimates, authorise repairs within limits, and coordinate repair bookings
• You monitor repair progress, arrange temporary vehicles, and conduct quality checks before handover
• You maintain accurate case records and compile files for Billing & Recharge handover
• You provide clear liability assessments and liaise with Insurance Professionals on complex cases
• You keep customers, drivers, and stakeholders updated and handle inquiries professionally within SLA

YOUR SKILLS MATTER

• Experience You have coordination, case management, or customer service experience
• Organisation You manage multiple cases simultaneously with strong attention to detail
• Communication You possess excellent written and verbal communication skills
• Tech-savvy You are comfortable working with computer systems and databases
• Background Ideally, you have knowledge of fleet, automotive, insurance, or claims administration
• Know-how Basic understanding of vehicle damage and repair processes is advantageous

WHAT WE OFFER

• Competitive Reward Package Attractive base salary with a performance-based bonus Time Off & Financial Security Up to 22 days’ holiday plus bank holidays, pension scheme, and life assurance Wellbeing & Support Employee Assistance Programme and access to wellbeing resources Career Development An entrepreneurial, flat management structure with direct access to decision-makers and genuine opportunities to grow your care

About us