DA & DSP Experience Specialist
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Key skills for this role
About the Role
Description Our last-mile delivery partners are crucial to our service, and we work closely with them to make sure deliveries large and small get to where they need to be. As a.
Key Skills for This Role
Responsibilities
- Collect and analyze insights from multiple listening channels to identify experience priorities
- Work cross functionally with operations teams, ACES, and DEX teams to address structural challenges
- Be the voice of the DA and DSP in Amazon SA
- Conduct roundtables with partners to keep a pulse check on sentiment
Requirements
- Speak, write, and read fluently in Arabic
- Bachelor's degree
- 2+ years of industry experience (preferred)
Full Job Posting
Description
- Our last mile delivery partners are crucial to our service, and we work closely with them to make sure deliveries large and small get to where they need to be.
- As a DA and DSP Experience Specialist, you’ll build connections, help partners put processes in place for efficient delivery, and smooth out any issues they experience.
Key Job Responsibilities
- Collect and analyze insights from multiple listening channels to identify experience priorities, then work cross functionally with operations teams, ACES, and DEX teams to address structural challenges within established SLAs.
- Be the voice of the DA and DSP in Amazon SA.
A Day in the Life
- You’ll be based at one of our sites. Being on site allows you to stay close to every part of the delivery process and means you have visibility of everything to guide our logistics partners.
- You’ll look after all elements of our listening channels and will create a funnel to leadership on the key priorities they will need to address.
About the Team
- Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third party distribution businesses.
- We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers.
Basic Qualifications
- Speak, write, and read fluently in Arabic
- Bachelor's degree
Preferred Qualifications
- 2+ years of industry experience
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