Cyber Incident Response Analyst - Junior

The Cyber Incident Response Analyst role is pivotal in reinforcing the client’s cybersecurity framework by serving as the primary entry point for all external communications regarding cybersecurity incidents and related information requests.

Operating within the client’s 24x7 Operations Center, the Analyst will engage in case management, triage, and operational coordination of cybersecurity incidents.

This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

• Provide first-line support for incidents and technical issues reported by client’s staff and customers.
• Categorize and escalate incidents according to severity and ensure compliance with Standard Operating Procedures (SOPs).
• Escalate cases to specialized teams (e.g., Threat Hunting, Vulnerability Management) where applicable.
• Serve as the point of contact to coordinate with regional teams, private-sector entities, and partners to ensure full incident lifecycle execution.
• Track and verify the distribution and resolution of service requests, while certifying effective communication between stakeholders.
• Maintain active oversight of shared mailboxes, incoming incident reports, and phone systems to ensure efficient case routing and response.
• Perform correlation analysis across cyber, physical, and communication threats to enhance situational awareness.
• Support senior leadership by contributing to daily, weekly, and monthly reports, outlining emerging threat patterns and operational metrics.
• Deliver exceptional customer service and technical support to the client’s partners during incident responses.
• Participate in shift synchronization meetings to ensure seamless 24/7 Operations Center transitions.
• Other duties as assigned.
• Bachelor’s degree in a related discipline such as Homeland Security or Business, or a combination of education, technical training and equivalent experience.
• CompTIA Security+ CE Certification: Demonstrates foundational knowledge in cybersecurity principles, risk management, and network security.
• ITIL v4/v5 Certification: Proficient in IT service management best practices, including service lifecycle, continual improvement, and aligning IT services with business needs.
• Demonstrated experience in delivering high-quality customer service, with a strong understanding of support workflows and client engagement best practices.