oracle
CX Optimization Lead
EXL Service
Bengaluru, IND
Full-time
Senior · 12+ years experience
Hybrid
Discovered 2 weeks ago
DomoSQLPython
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Responsibilities
- The candidate must be passionate and highly skilled in business analytics and data representation. The candidate should also be highly knowledgeable in the contact center business use of emerging open-source data visualization tools Power BI, Domo etc. This is necessary for the creation of visually and verbally engaging reports and presentations, for clients, leadership teams, and other key stakeholders.
- The candidate should be skilled in SQL database, Data crunching, Business analytics, Data analytics, and Python (added advantage) etc. Additionally have a deep understanding of A/B testing and be highly knowledgeable in key metric identification for driving and maintaining healthy business performance.
- Experience in CC contact channels, digital products, Digital transformation solutions, Conversational AI Optimization (Voice & Digital), Client handling, and web data handling would be added advantage. The candidate must be detail-oriented, be comfortable working in a collaborative setting, be comfortable working with business senior executives, be self-motivated requiring minimal supervision, be proactive, be a creative strategic and independent thinker, have superior problem-solving skills, can work on multiple projects, and meet tight deadlines, have a positive can-do attitude, and demonstrate calmness and composure in times of uncertainty. The candidate must work closely with the internal departmental leads and executives to deliver high-quality execution of the diverse array of projects. The role requires to collaborate closely with the leaders of cross functional teams to deliver the projects for the clients/stakeholders.
Qualifications
- Master's Degree in in business administration, Statistics, Information Systems, Applied Math, or any other related field with 12+ years of experience in Data Analytics, CX Analytics, Conversational AI Analytics, or related roles
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