successfactors
Customs Specialist Brokerage
Livingston International Inc.
Toronto, CAN
Full-time
Mid · 3+ years experience
Onsite
CAD 50000-55000 yearly / year
Discovered 3 weeks ago
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This position reports to the Manager, Service Delivery and acts as the primary support and day to day client contact for the client service teams/operations to ensure quality standards are met and the integrity of the client records/system defaults are maintained and compliant; facilitate release and entry summary completion; accountable for a range of client and customs process management and compliance activities including release support, tariff database management, classifications, client instructions/requirements maintenance and auditing service delivery activities to ensure client service delivery satisfaction. This position assists in ensuring that all entries are classified and billed accurately and within LII service standards to ensure their clients' complete satisfaction.
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JOB SUMMARY
This position reports to the Manager, Service Delivery and acts as the primary support and day to day client contact for the client service teams/operations to ensure quality standards are met and the integrity of the client records/system defaults are maintained and compliant; facilitate release and entry summary completion; accountable for a range of client and customs process management and compliance activities including release support, tariff database management, classifications, client instructions/requirements maintenance and auditing service delivery activities to ensure client service delivery satisfaction. This position assists in ensuring that all entries are classified and billed accurately and within LII service standards to ensure their clients' complete satisfaction.
KEY DUTIES & RESPONSIBILITIES
- Build and maintain excellent, direct working relationship with the client and/or carriers, provides day to day contact and support.
- Prioritize and complete work according to client's needs, demands, customs requirements and Livingston standards for release conditions and ensure compliance.
- Create and proactively maintain the client tariff database, ensuring all associated system maintenance files/information, associated vendors and keywords are accurate and current in order to take advantage of data defaults for accurate quality output and one-step processing. Update information as necessary.
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