Customs Solutions, Technology Service Manager

• Support internal teams in migrating client users from the legacy tools to the new ones
• Create/change and support internal processes as needed
• Process user setup requests (email changes, admin rights transfers, etc.)

• Partner with Product Management, and IT Developers to understand new features end-to-end
• Understand the full data flow - from backend data source to what the customer sees in the tool
• Partner with Product to coordinate product launches (communication, notices, internal emails, external emails)
• Understand the ecosystem of products we own and how they work
• Adapt to any oncoming projects
• Other duties as assigned.

• 3 to 5 years of proven Customs Brokerage experience.
• Minimum of 2 years of customer-facing experience.
• Intermediate to Advanced computer, web navigation, and data entry skills (MS Word, Excel, PowerPoint & Outlook).
• Excellent communication skills (both verbal and written); ability to converse in French and/or Spanish a definite plus.
• Ability to prioritize and multitask.
• Strong attention to detail and organizational skills .

• Preferred: Customs certification

At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive.

Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support.

We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors.

Base salary is one component of our total rewards package which also includes incentive opportunities, benefits, and professional development.

ranges are established by location and reflect relevant factors such as skills, experience, and market conditions.

The good-faith salary range for this position is 70,825-106,500 CAD.

Actual compensation will be determined based on these factors and may vary accordingly.

Diversity, Equity, and Inclusion at Livingston

We are proud to be an inclusive employer and welcome applicants of all backgrounds, experiences, and perspectives.

We know some candidates, especially women and people of color, may hesitate to apply unless they meet every requirement.

If this role excites you, we encourage you to apply.

Livingston is an equal opportunity employer committed to fostering an inclusive and accessible workplace.

Accommodations are available throughout the recruitment process for applicants with disabilities.

If you require an accommodation, please advise when submitting your application.

In accordance with Ontario transparency requirements, t his posting is for an existing, currently available position.

In accordance with Ontario transparency requirements, this posting is for an existing, currently available position.